Logistics & Quality Manager in London

The Logistics & Quality Manager is responsible for the planning, coordination, and operational execution of inbound, outbound, and reverse logistics, ensuring service excellence, regulatory compliance, and efficient operations across 2 regional warehouses and a 13M EUR budget. This position acts as the primary data architect and operational lead, translating capacity targets into high performing logistics outcomes while driving product and service quality improvements across the supply chain.

Your unique contribution

• Cost to Serve (CTS) Architecture: Leverage data to build and maintain dynamic CTS models that identify cost drivers at the customer and product level.
• Analyse data to identify recurring execution issues and lead‑time variances to uncover hidden saving opportunities.
• Strong collaboration with FP&A on distribution cost reporting, including presentation in the monthly meetings.
• Develop analytical tools to stress test inbound and outbound capacity against a 12‑week forecast to proactively mitigate bottlenecks with 3PL and internal stakeholders.
• Own the automation of Logistics reporting, integrating financial actuals, business assumptions and forecast for real‑time decision‑making support.
• Lead implementation of LEAP in Logistics ensuring business continuity and onboarding for the different teams.
• Initiate or support projects impacting the Logistics category.

Quality, Compliance & LOOP

• Quality Leadership: Act as the operational lead for Logistics quality and compliance activities, including warehouse and outbound related audits.
• Brand Company quality improvement: Drive corrective actions with Brand Companies and manufacturing sites using data‑driven evidence of issues detected during goods receipt (e.g. transit damage, labelling errors, non‑compliant stacking and palletisation, safety, etc).
• Brand protection: Support recalls and regulatory inspections, ensuring all audit trails and documentation.
• Continuous improvement: Identify recurring quality failures at the source and influence manufacturing partners to implement structural process corrections.

Operational Logistics Management

• Liaise with the Supply Chain team to optimise inbound deliveries and warehouse management of finished product inventory.
• Liaise with the Commercial team to optimise inbound deliveries and fulfilment of POS where needed.
• Be an active player within the S&OP/S&OE framework with risk‑management focus.
• Procure bespoke and generic packaging, related services and accessories (e.g., labels, stickers, tape, void fill, bubble wrap, airbags, pallets).
• Chamber of Commerce and Industry main operational contact.
• Manage Valpak relationship and submissions as well as Waste packaging reporting.
• Organise Cannes event every year.
• Organise UK Awards organization with IDL every year.
• Organise stock count across Commercial stock and POS warehouses within WBDF.
• Maintain and drive an efficient re‑work process with 3PL VAS Teams.
• Sample management process optimisation.
• Pallet management optimisation.
• Control of Ecototes fleet and engagement with involved parties.

Logistics & budget execution

• Budget management: Manage the day‑to‑day spend of circa 13M EUR Distribution budget, explaining cost and variances.
• 3PL & Carrier governance: Manage daily relationships with carriers and warehouses, leading operational reviews and short‑term capacity negotiations as well as driving continuous improvement with partners.
• Manage the Transport strategy and engage with S&R agenda through reduction of CO2 emissions and waste packaging.
• Reverse Logistics: Own the strategy and execution for returns and exception flows, ensuring minimal impact on financial controls.

Leadership & culture

• People Management: Line manage the Logistics and Quality coordinator, providing direction, coaching and performance management.
• Collaboration: Champion a culture of transparency and psychological safety while focusing on delivering operational excellence.
• Prioritisation: Ensure effective prioritisation within the team to maintain continuity during major transitions like LEAP rollout.

Key Performance Indicators

• Drive delivery of 96.5% OTIF in collaboration with Customer Operations Team Leaders.
• Variable distribution cost per 9Lcs adherence to budget and deliver savings where possible.
• Non‑conformity report closure rates and BC corrective action implementation.
• Savings identified and tracked through data‑driven pattern identification.
• Explicit 3PL contracts, SLA and KPIs.
• Quality of 3PL Monthly, Quarterly and Annual Business Reviews.
• Objective and timely tender processes complying with Group standards.
• Transparent audit trails.
• Documented procedures for audits.
• Documented departmental processes.

Your blend of talent

• People management experience.
• Broad logistics or supply chain experience in complex, multi‑party environments.
• Experience planning and executing logistics using demand forecasts and volume assumptions (e.g. S&OP inputs).
• Project management experience.
• Freight tendering and carrier or 3PL negotiation experience.
• Experience in developing automated reporting suites that support digital transformation.
• Experience working with 3rd‑party logistics providers (3PLs).
• Exposure to international transport, customs, and excise.
• Experience in FMCG, retail, or similarly fast‑paced operating environments.
• FMCG industry warehousing and distribution.

Our mix of benefits

• For your health, we offer private medical insurance, critical illness cover, a health cash plan and dental insurance.
• Our lifestyle benefits include your employee pension, share incentive plan, family care, seasons ticket loans, gadget insurance, free mortgage advice, payroll giving and more!
• You can access gifts & discounts, including £444 each year to spend on our brands in our staff shop, gifts on your marriage and birth of a child and employee discounts from a range of high street retailers.
• We take our conviviality seriously: we have weekly events in our very own office bar, regular sports classes and a variety of tools and resources to help you focus on your wellbeing.

We’re committed to diversity and inclusion. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.

We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse workforce and an inclusive culture – an environment where we can truly be ourselves.