At a Glance
- Tasks: Deliver world-class tours and exceptional customer service at Benromach Distillery.
- Company: Join a prestigious family-owned luxury spirits company with a rich history.
- Benefits: Flexible hours, full training, and a chance to work in a vibrant team.
- Other info: Great opportunity for personal growth in a dynamic tourism environment.
- Why this job: Be part of an exciting whisky experience and share your passion with visitors.
- Qualifications: Customer-facing experience and a love for hospitality; whisky knowledge is a plus.
The predicted salary is between 20000 - 25000 € per year.
Permanent – 36.25 hours over 5 days with reasonable flexibility.
Founded in 1895, Gordon & MacPhail is a luxury spirits company owned by a fourth generation of family members and situated in Elgin, Scotland. The company, which is well-known for its expertise in the ageing of Scotch whisky, also owns the distilleries of Benromach, which is located outside of Forres, and The Cairn, which is close to Grantown-on-Spey.
We have an exciting opportunity for a Guest Experience Host to join our Benromach Distillery. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.
The successful candidate will have:
- Knowledge or interest of the whisky industry is highly desirable.
- Previous tour hosting experience and knowledge on whisky production would be an advantage, however full training will be provided.
- Experience of working in the tourism/Hospitality industry is desirable.
- Experience in a customer facing role is essential.
- Excellent interpersonal skills.
- A willingness to go the extra mile to provide an excellent customer service.
- The ability to work well in a team and on your own.
- Excellent communication and presentation skills.
- Working knowledge of a foreign language would be beneficial.
- The ability to remain calm and efficient under pressure.
- Must be over the age of 18 (alcohol sales).
Applications must be submitted by noon on Friday 22nd May 2026.
Guest Experience Host - Benromach in Forres employer: The Glenturret Distillery
Gordon & MacPhail is an exceptional employer, offering a unique opportunity to work in the heart of Scotland's whisky industry at the Benromach Distillery. With a strong focus on employee development and a supportive team culture, we provide comprehensive training and flexible working hours, ensuring that our Guest Experience Hosts can thrive while delivering outstanding service to our visitors. Join us in a rewarding role where your passion for hospitality and whisky can flourish in a historic and prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Benromach in Forres
✨Tip Number 1
Get to know the company! Research Gordon & MacPhail and Benromach Distillery. Understanding their history and values will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Practice your storytelling skills! As a Guest Experience Host, you'll be sharing the whisky journey with visitors. Think about how you can make the tour engaging and memorable – it’s all about creating that world-class experience!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone the extra mile for customers in previous roles. This will highlight your commitment to providing outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience Host - Benromach in Forres
Some tips for your application 🫡
Show Your Passion for Whisky:Let us know why you're excited about the whisky industry! Share any personal experiences or knowledge you have about whisky production. This will help us see your enthusiasm and fit for the role.
Highlight Customer Service Skills:Since this role is all about providing an outstanding experience, make sure to showcase your customer-facing experience. Tell us about times you've gone the extra mile for a guest or handled a tricky situation with grace.
Be Yourself in Your Application:We want to get to know the real you! Use a friendly tone and let your personality shine through in your application. This helps us understand how you'd fit into our team at Benromach.
Apply Through Our Website:To make sure your application gets to us, please apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Whisky
Brush up on your knowledge of whisky production and the history of Benromach. Being able to discuss the distillation process or the unique characteristics of their whiskies will show your genuine interest in the industry and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you went above and beyond for a customer. Highlighting your interpersonal skills and ability to handle challenging situations will demonstrate that you’re ready to provide outstanding service to guests.
✨Practice Your Presentation
Since this role involves hosting tours, practice how you would present information engagingly. You might even want to do a mock tour for friends or family to get comfortable with speaking in front of an audience.
✨Be Team-Oriented
Emphasise your ability to work well in a team. Share experiences where collaboration led to success, as this role requires working closely with others to create a memorable experience for visitors.
