At a Glance
- Tasks: Lead gin and whisky tours, sharing engaging stories and educating customers about our spirits.
- Company: Join the vibrant team at Eden Mill's brand new Distillery in St Andrews.
- Benefits: Gain valuable experience in customer service and sales while working in a fun environment.
- Other info: Flexible hours, including weekends and holidays, with opportunities for growth.
- Why this job: Be part of an exciting new venture and share your passion for spirits with others.
- Qualifications: Customer-facing experience, excellent communication skills, and a friendly personality.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a passionate and knowledgeable individual to join our team as a Customer Experience Ambassador at our brand new Distillery in St Andrews. This is a brand new exciting opportunity to join our team at the new state of the art Distillery. This position encourages you to use your customer expertise and personality to guide customers through our new venue whilst educating them on our core range and providing reasons to believe in Eden Mill the brand.
Responsibilities:
- Conduct experiences: Lead customers through our gin and whisky core range, providing engaging and informative narratives that highlight the production processes, history, and unique qualities of each spirit.
- Educate customers: Share the story behind our different spirits, explain the production techniques, and answer any questions guests may have about gin and whisky.
- Provide exceptional customer service: Interact with customers in a friendly and professional manner, offering assistance, recommendations, and personalized attention throughout their experience.
- Promote and sell retail items: Showcase our range of spirits, merchandise, and other related products, explaining their features and benefits to customers. Encourage sales and upselling opportunities to maximize revenue.
- Manage inventory: Keep track of stock levels, ensuring retail items are well-stocked, neatly displayed, and organized. Perform regular inventory checks and inform management of any inventory needs.
- Operate the tour booking system: Utilize our booking software to schedule tours, manage bookings, and process payments efficiently. Ensure accuracy and reconcile sales at the end of each day.
- Maintain cleanliness and presentation: Keep the experience area, retail space, and all customer areas clean and presentable at all times.
- Stay updated and informed: Continuously expand your knowledge of gin and whisky production methods, industry trends, and our specific products to enhance the product experiences and effectively answer customer queries.
- Assist with special events: Participate in special events and tastings, providing support as needed to ensure their success.
Requirements:
- Previous experience in a customer-facing role, preferably in tourism, retail, or hospitality.
- Excellent communication and interpersonal skills; ability to engage and connect with customers of diverse backgrounds.
- Strong sales acumen and ability to effectively promote and sell retail products.
- Familiarity with booking systems and proficiency in using digital tools.
- Organizational skills, with the ability to multitask and efficiently manage time.
- Friendly, outgoing personality with a genuine passion for providing exceptional customer experiences.
- Must be of 18 years and over due to legal requirement and capable of responsibly promoting and serving alcoholic beverages.
- Flexibility to work weekends, holidays, and evenings, as needed.
Email CV to ekinninmonth@edenmill.com
Experiential Guide: Gin & Whisky Tours employer: The Glenturret Distillery
Eden Mill offers a vibrant and dynamic work environment at our new state-of-the-art Distillery in St Andrews, where you can immerse yourself in the world of gin and whisky while sharing your passion with visitors. We prioritise employee growth through continuous training and development opportunities, fostering a culture of teamwork and innovation. Join us to be part of a unique experience that not only values exceptional customer service but also celebrates the rich heritage of our spirits.
StudySmarter Expert Advice🤫
We think this is how you could land Experiential Guide: Gin & Whisky Tours
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Eden Mill's history, production processes, and unique qualities of their spirits. This knowledge will not only impress during interviews but also help you connect with customers when you land the job.
✨Tip Number 2
Practice your storytelling skills! As an Experiential Guide, you'll need to engage customers with captivating narratives about gin and whisky. Try rehearsing your stories with friends or family to get comfortable and confident.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories in interviews to demonstrate your passion for providing exceptional experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Eden Mill team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Experiential Guide: Gin & Whisky Tours
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for gin and whisky shine through in your application. We want to see your genuine interest in the spirits industry and how you can bring that passion to our customers.
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how your past experiences can translate into providing exceptional service at our distillery.
Be Personable:In your cover letter, let us know about your personality! We’re looking for someone who can connect with diverse customers, so share a bit about how you engage with people in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new distillery.
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Spirits
Before the interview, brush up on your knowledge of gin and whisky. Familiarise yourself with the production processes, history, and unique qualities of different spirits. This will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about how you engaged with customers, handled queries, and created memorable experiences. This is key for a Customer Experience Ambassador!
✨Practice Your Sales Pitch
Since promoting and selling retail items is part of the job, practice how you would showcase products. Be ready to discuss how you would encourage sales and upselling opportunities during the tour. A confident sales approach can set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling difficult customers or managing inventory issues. Think through your responses and demonstrate your problem-solving skills and ability to stay calm under pressure.
