At a Glance
- Tasks: Manage event inquiries, secure bookings, and coordinate with clients and the events team.
- Company: Join the prestigious Johnnie Walker Experience and be part of a vibrant team.
- Benefits: Earn £13.45 per hour, enjoy flexible shifts, and receive full training.
- Other info: Work in a dynamic environment with opportunities to develop your skills.
- Why this job: Be at the heart of exciting events and create memorable experiences for clients.
- Qualifications: Motivated, organised, and customer-focused; hospitality experience is a plus.
The predicted salary is between 27000 - 28000 £ per year.
Our prestigious client, The Johnnie Walker Experience, is currently looking for an Events Booking Coordinator on a temporary, ongoing basis. Pay rate: £13.45 per hour.
Responsibilities
- The Events Booking Coordinator is responsible for managing event inquiries, securing bookings, and ensuring smooth coordination between clients and the internal events team.
- This role involves handling all stages of the event booking process, from initial inquiry to final contract, ensuring exceptional customer service and efficient organisation of event logistics.
- Respond promptly to event inquiries via phone, email, or website and provide detailed information on venue availability, services, and pricing.
- Conduct venue site visits and consultations with prospective clients to showcase event spaces and amenities.
- Prepare and present proposals based on client needs, offering customised packages and options to suit different event types.
- Prepare and process contracts, deposit requests, and any necessary booking documentation; support both the Events Manager and Event Coordinator.
- Oversee and manage third-party suppliers, including in-house venue suppliers.
- Maintain accurate event details in the booking system, including event timelines, guest numbers, special requests, and logistical needs.
- Regularly liaise with the experience, retail, bar, facilities, finance, and senior management to provide teams with key event information and operational plans.
- Build strong working relationships and follow processes that enhance the smooth delivery of events.
- Lead on the coordination of meetings at The Johnnie Walker Experience.
- Assist in meeting sales targets by maximising venue utilisation and promoting available packages and services.
- Monitor event booking trends, report on sales performance, and provide insights for improving the booking process.
- Identify opportunities to upsell additional services (catering, tours, etc.) to increase overall revenue per booking.
Qualifications
- Motivated, able to multitask, responsible, and organised.
- Previous experience in a luxury hospitality environment is advantageous.
- Focused on the customer experience, willing to work weekends, evenings, and public holidays, and able to assist across all areas of the Food and Beverage department when required.
- Professional team player with a positive, can-do attitude who enjoys working as part of a team in a social environment and possesses excellent customer service skills.
Benefits and Key Information
- Start times will vary (subject to business requirements).
- Full-time availability: any 5 shifts across 7 days (flexibility is essential).
- Full training will be provided.
Events Booking Coordinator employer: The Glenturret Distillery
The Johnnie Walker Experience is an exceptional employer that offers a dynamic work environment where creativity and collaboration thrive. As an Events Booking Coordinator, you will benefit from comprehensive training, flexible working hours, and the opportunity to engage with a diverse clientele in a prestigious setting. With a strong focus on employee growth and a commitment to delivering outstanding customer service, this role provides a meaningful and rewarding career path in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Events Booking Coordinator
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with every nook and cranny of The Johnnie Walker Experience. This way, when you’re chatting with potential clients, you can confidently highlight all the amazing features and services we offer.
✨Tip Number 2
Practice your pitch! Whether it’s over the phone or in person, being able to communicate clearly and enthusiastically about our event packages will make a huge difference. Remember, we want to create an unforgettable experience for our clients!
✨Tip Number 3
Network like a pro! Attend industry events or local meet-ups to connect with potential clients and suppliers. Building relationships can lead to more bookings and opportunities to upsell additional services.
✨Tip Number 4
Don’t forget to follow up! After initial inquiries or meetings, send a quick message to thank them for their time and remind them of the fantastic options we have. A little personal touch can go a long way in securing that booking!
We think you need these skills to ace Events Booking Coordinator
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let us see your enthusiasm for event coordination! Share any relevant experiences or projects that highlight your love for creating memorable events. This will help us understand why you're the perfect fit for The Johnnie Walker Experience.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills in customer service and organisation, and mention any experience you have in luxury hospitality. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple tasks efficiently, so show us you can communicate clearly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Venue Inside Out
Familiarise yourself with The Johnnie Walker Experience and its event spaces. Understand the amenities, services, and unique features that set it apart. This knowledge will help you answer questions confidently and showcase your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet client needs, as this is crucial for an Events Booking Coordinator.
✨Be Ready to Discuss Event Logistics
Brush up on your understanding of event logistics and coordination. Be prepared to discuss how you would handle inquiries, manage bookings, and liaise with suppliers. This will demonstrate your organisational skills and ability to multitask effectively.
✨Highlight Your Team Player Attitude
Emphasise your ability to work well within a team. Share experiences where collaboration led to successful events or projects. A positive, can-do attitude is essential for this role, so let that shine through in your responses.
