At a Glance
- Tasks: Lead customers through gin and whisky experiences while sharing engaging stories.
- Company: Join the exciting team at Eden Mill's brand new Distillery in St Andrews.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Perfect for those who love engaging with people and learning about distillation.
- Why this job: Be the face of our brand and create memorable experiences for visitors.
- Qualifications: Customer service experience and a passion for spirits are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a passionate and knowledgeable individual to join our team as a Customer Experience Ambassador at our brand new Distillery in St Andrews. This is a brand new exciting opportunity to join our team at the new state of the art Distillery. This position encourages you to use your customer expertise and personality to guide customers through our new venue whilst educating them on our core range and providing reasons to believe in Eden Mill the brand.
Responsibilities:
- Conduct experiences: Lead customers through our gin and whisky core range, providing engaging and informative narratives that highlight the production processes, history, and unique qualities of each spirit.
- Educate customers: Share the story behind our different spirits, explain the production techniques, and answer any questions guests may have about gin and whisky.
- Provide exceptional customer service: Interact with customers in a friendly and professional manner, offering assistance, recommendations, and personalized attention throughout their experience.
- Promote and sell retail items: Showcase our range of spirits, merchandise, and other related products, explaining their features and benefits to customers. Encourage sales and upselling opportunities to maximize revenue.
- Manage inventory: Keep track of stock levels, ensuring retail items are well-stocked, neatly displayed, and organized. Perform regular inventory checks and inform management of any inventory needs.
- Operate the tour booking system: Utilize our booking software to schedule tours, manage bookings, and process payments efficiently. Ensure accuracy and reconcile sales at the end of each day.
- Maintain cleanliness and presentation: Keep the experience area, retail space, and all customer areas clean and presentable at all times.
- Stay updated and informed: Continuously expand your knowledge of gin and whisky production methods, industry trends, and our specific products to enhance the product experiences and effectively answer customer queries.
- Assist with special events: Participate in special events and tastings, providing support as needed to ensure their success.
Requirements:
- Previous experience in a customer-facing role, preferably in tourism, retail, or hospitality.
- Excellent communication and interpersonal skills; ability to engage and connect with customers of diverse backgrounds.
- Strong sales acumen and ability to effectively promote and sell retail products.
- Familiarity with booking systems and proficiency in using digital tools.
- Organizational skills, with the ability to multitask and efficiently manage time.
- Friendly, outgoing personality with a genuine passion for providing exceptional customer experiences.
- Must be of 18 years and over due to legal requirement and capable of responsibly promoting and serving alcoholic beverages.
- Flexibility to work weekends, holidays, and evenings, as needed.
Email CV to ekinninmonth@edenmill.com
Customer Experience Ambassador employer: The Glenturret Distillery
Eden Mill offers a vibrant and dynamic work environment at our new state-of-the-art Distillery in St Andrews, where you can immerse yourself in the world of gin and whisky while providing exceptional customer experiences. We prioritise employee growth through continuous training and development opportunities, fostering a culture of teamwork and passion for our craft. Join us to be part of a unique brand that values creativity, customer engagement, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Ambassador
✨Tip Number 1
Get to know the company inside out! Research Eden Mill's history, their spirits, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your storytelling skills! As a Customer Experience Ambassador, you'll need to engage customers with captivating narratives about gin and whisky. Try rehearsing some fun facts or anecdotes that you can share during your interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to provide exceptional service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at our new Distillery in St Andrews.
We think you need these skills to ace Customer Experience Ambassador
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer experience shine through in your application. We want to see how much you love engaging with people and sharing stories about gin and whisky!
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles. We’re looking for those who can connect with diverse customers, so showcase your communication skills and any sales achievements.
Be Authentic:When writing your cover letter, be yourself! We appreciate genuine personalities, so don’t hesitate to let your unique voice come through. Share why you’re excited about joining our team at the Distillery.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board as a Customer Experience Ambassador!
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Spirits
Before the interview, dive deep into the world of gin and whisky. Familiarise yourself with the production processes, history, and unique qualities of different spirits. This knowledge will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about how you engaged with customers, resolved issues, or created memorable experiences. This will demonstrate your ability to connect with diverse customers, which is crucial for a Customer Experience Ambassador.
✨Practice Your Sales Pitch
Since promoting and selling retail items is part of the job, practice how you would showcase products. Create a mini-presentation about a spirit from the Eden Mill range, highlighting its features and benefits. This will help you feel confident discussing sales during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and multitasking abilities. Think of situations where you had to manage multiple tasks or handle difficult customers. Prepare concise responses that highlight your organisational skills and ability to stay calm under pressure.
