At a Glance
- Tasks: Host engaging tours and tastings at the stunning Jura Distillery.
- Company: Join Whyte and Mackay, a leading whisky brand with a global presence.
- Benefits: Enjoy competitive salary, bonus, 35 days leave, and great product perks.
- Other info: Flexible hours with opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a passionate team and share your love for whisky.
- Qualifications: Customer service experience and a passion for delivering memorable experiences.
The predicted salary is between 25000 - 30000 £ per year.
The Brand Home Guide supports the Brand Home team to ensure that guests have the best experience possible while visiting the Jura Distillery. This includes hosting daily tours and tastings, serving customers in the shop as well as assisting in the running of the Jura Lodge.
- Greet customers in a warm and friendly manner, ensuring the best levels of service at all times.
- Ensure all customers receive the best possible service every time they visit the Brand Home.
- Set up and break down tastings, clean glassware and clear up after guests.
- Lead enjoyable & authentic guided tours of the distillery delivering the key messages across brand, process, history and products.
- Demonstrate a pride and passion for Jura Distillery & Jura Whisky.
Skills and experience that will help you be a success:
- Some retail or customer service experience is preferred.
- Previous experience of working with the public is preferred.
- Previous experience of cleaning is desirable, including the use of chemicals and using cleaning machinery safely.
- Ability to impart knowledge and entertain visitors whilst delivering an authentic tour experience are essential.
- Passionate about customer service.
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self‑limiting beliefs!
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Candidate guidance on the use of AI in the application and screening process can be found on our career site.
Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.
Brand Home Guide employer: The Glenturret Distillery
Whyte and Mackay is an exceptional employer, offering a vibrant work culture at the picturesque Jura Distillery, where employees can immerse themselves in the rich heritage of whisky-making. With a strong focus on employee growth, competitive benefits including generous annual leave, and a supportive environment that values passion for customer service, this role as a Brand Home Guide promises a rewarding experience for those looking to make a meaningful impact in the world of whisky.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Guide
✨Tip Number 1
Get to know the company! Dive into Whyte and Mackay's history and values. When you show genuine interest in their brands, like Jura Whisky, it’ll shine through during your conversations.
✨Tip Number 2
Practice your storytelling skills! As a Brand Home Guide, you'll be leading tours and tastings. Make sure you can share engaging stories about the distillery and its products to keep guests entertained.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who truly cares about providing an excellent experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about joining our community.
We think you need these skills to ace Brand Home Guide
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for whisky and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in retail or customer service before, share those stories! We love seeing how your background fits with our values.
Show Enthusiasm:Express your excitement about the role and the Jura Distillery. We’re looking for someone who’s genuinely passionate about providing a great experience for our guests, so let that enthusiasm come through in your writing!
Apply Early:Don’t wait until the last minute to submit your application! We might close the vacancy early if we get a lot of applications, so make sure you apply through our website as soon as you can.
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Whisky
Familiarise yourself with Jura Distillery and its products. Understand the history, the distillation process, and what makes Jura Whisky unique. This knowledge will not only impress your interviewers but also help you convey your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about creating memorable experiences, so let your interviewers see your enthusiasm for helping others.
✨Practice Your Tour Guide Skills
Since you'll be leading tours, practice delivering a short, engaging presentation about the distillery. Focus on being clear, enthusiastic, and informative. You want to demonstrate that you can entertain and educate visitors while making them feel welcome.
✨Be Flexible and Open-Minded
The job requires a flexible approach to working hours, including evenings and weekends. Be prepared to discuss your availability and show that you're adaptable. Highlight any previous roles where you had to adjust your schedule or take on varied tasks.
