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- Tasks: Manage guest experiences and lead the Front of House and Housekeeping teams.
- Company: Glenmorangie is a renowned brand in the beverage manufacturing industry, known for its exceptional whisky.
- Benefits: Enjoy flexible working arrangements, generous leave, and discounted gym memberships.
- Why this job: Join a vibrant team, enhance your leadership skills, and make a real impact on guest experiences.
- Qualifications: Strong Microsoft skills and experience with Property Management Systems are preferred.
- Other info: We celebrate diversity and offer guaranteed interviews for disabled applicants meeting minimum requirements.
The predicted salary is between 36000 - 60000 £ per year.
Glenmorangie House Experience and Engagement Manager
2 weeks ago Be among the first 25 applicants
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Position
This role will manage the Front of House and Housekeeping functions, ensuring all aspects of the guest experience is delivered in line with the brand, and to a 5-star level. They will coach and mentor the teams to improve performance, brand engagement, and ensure all guests have an exceptional experience
Job Responsibilities
Key Responsibilities:
- Passionately advocate and act as an ambassador for the Glenmorangie brand
- Manage the check in process including welcome, room/house show-round and confirmation of guest requirements.
- Manage check out process to include billing process and feedback.
- Lead meal service periods to ensure that quality of service delivery is at the expected level.
- Connects with customers to educate on food/whisky journey.
- Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised.
- Work with House and Communications team to effectively plan for VIP and special events.
- Ensure that all tastings and brand presentation are delivered in line with company guidelines and established standards.
- Ensure that the cleanliness of public areas, guest toilets and BOH service areas is maintained at all times.
- Ensure that checklists are completed for appropriate shift pattern (opening or closing).
- Carry out annual performance reviews and work with team on their PDP’s.
- Ensure all Health & Safety policies and procedures relevant to the Guest Experience areas are understood and adhered to.
Profile
Key Skills:
- Effective team management.
- Ability to connect easily with people.
- Wants to be involved and engaged in seeing the business continue to go from strength to strength.
- Proactively offers solutions to challenges.
- Role models the company values.
Qualifications & Experience:
- Strong Microsoft skills.
- Use of Property Management Systems beneficial.
- Embraces technology and uses it to maximise efficiency.
- Needs to be able to show situational management skills – ability to deal with High Net Worth Individuals through to MH VIPS often at the same time.
Additional Information
About us:
At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.
To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce; we have a community of Mental Health First Aiders throughout the business, and we provide a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.
We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.
Applications will close on Friday 27th June 2025.
Please submit a CV and Covering Letter, stating your desired salary on application and notice period, and whether you wish to apply through the Disability Confident Scheme.
Package : Competitive salary and benefits package.
NOTE : Only candidates with a suitable profile will be contacted for further discussions about the position.
Unsolicited introductions from employment agencies will not be accepted.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
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Industries
Beverage Manufacturing
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Glenmorangie House Experience and Engagement Manager employer: The Glenmorangie Company
Contact Detail:
The Glenmorangie Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glenmorangie House Experience and Engagement Manager
✨Tip Number 1
Familiarise yourself with the Glenmorangie brand and its values. Understanding their commitment to quality and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your team management skills by preparing examples of how you've successfully led teams in previous roles. Highlight any specific instances where you improved performance or enhanced guest experiences.
✨Tip Number 3
Be ready to discuss your experience with high-profile clients. Prepare anecdotes that demonstrate your ability to connect with diverse individuals, especially in high-pressure situations.
✨Tip Number 4
Research the latest trends in hospitality and guest engagement. Being knowledgeable about current industry practices can set you apart and show your passion for continuous improvement in guest experiences.
We think you need these skills to ace Glenmorangie House Experience and Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Glenmorangie House Experience and Engagement Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the Glenmorangie brand and your ability to enhance guest experiences. Use specific examples from your past roles to demonstrate how you can meet the expectations outlined in the job description.
Highlight Relevant Skills: In your CV, emphasise your team management experience, customer engagement skills, and any familiarity with Property Management Systems. Make sure to showcase your ability to connect with diverse clientele, especially High Net Worth Individuals.
Be Clear About Your Expectations: When stating your desired salary and notice period in your application, be clear and realistic. This transparency will help set the right expectations for both you and the employer.
How to prepare for a job interview at The Glenmorangie Company
✨Show Your Passion for the Brand
As a candidate for the Glenmorangie House Experience and Engagement Manager, it's crucial to demonstrate your enthusiasm for the Glenmorangie brand. Be prepared to discuss what the brand means to you and how you can embody its values in your role.
✨Highlight Your Team Management Skills
Effective team management is key for this position. Share specific examples from your past experiences where you've successfully led a team, mentored individuals, or improved performance. This will show that you have the necessary skills to manage the Front of House and Housekeeping functions.
✨Prepare for Situational Questions
Given the nature of the role, you may face situational questions regarding high-pressure scenarios or dealing with VIP guests. Think of examples where you've handled similar situations effectively, showcasing your situational management skills.
✨Demonstrate Your Customer Connection Skills
Connecting with customers is vital in this role. Prepare to discuss how you've engaged with guests in previous roles, particularly in educating them about products or services. Highlight any experiences where you've enhanced the guest experience through personal interaction.