At a Glance
- Tasks: Lead a dynamic spa team, delivering luxury treatments and exceptional guest experiences.
- Company: Join Gleneagles, an iconic luxury hotel known for its outstanding service and culture.
- Benefits: Enjoy 30 days holiday, discounts, and a supportive work environment with career growth.
- Other info: Flexible working hours and a fun, collaborative team atmosphere await you.
- Why this job: Be part of a prestigious team, making a real impact on guests' wellness journeys.
- Qualifications: NVQ Level 3 in Beauty Therapy and experience in a luxury spa setting.
The predicted salary is between 32857 - 32857 £ per year.
COME AND JOIN US . . .
- We are currently seeking a compassionate, multi-tasking confident
- Spa Supervisor & Therapist to join our Spa team
The on target earning potential for this role is £37,857 / per annum - comprising a base salary of £32,857, plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards
ABOUT GLENEAGLES
One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century.
Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
WORKING AT GLENEAGLES
We’re devoted to making our people feel as valued as our guests.
In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too.
People join our team for all sorts of reasons.
Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.
However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.
Location; Auchterarder, just off the A9.
Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
Here’s a bit more detail on what we see you doing in this role
- Leading by example, you'll deliver exceptional treatments and personalised wellness experiences, ensuring every guest receives intuitive, luxury service that exceeds expectations
- Supporting our Assistant Spa Manager with the day-to-day operation of the Spa, you'll help lead and inspire the therapy team, ensuring the highest standards of service, presentation and professionalism are consistently achieved
- You'll carry out a wide range of luxury spa treatments, including massages, facials and body therapies, tailoring recommendations to each guest's individual needs and confidently promoting additional treatments and products
- Taking ownership of your treatment rooms, you'll ensure they are impeccably clean, beautifully presented and fully stocked at all times, maintaining the exceptional standards our guests expect
- Working across all areas of the Spa, you'll help ensure our reception, treatment rooms, changing facilities and relaxation spaces are always welcoming, immaculate and ready for our guests to enjoy
- You'll be a knowledgeable and trusted expert, confidently answering guest enquiries, providing thoughtful advice and creating memorable experiences from arrival through to departure
- Supporting the ongoing development of the Therapy team, you'll work alongside our Assistant Spa Manager to deliver engaging training sessions, share best practice and coaching to continually enhance their skills and confidence
- Conducting regular treatment observations and quality audits, you'll help ensure every therapist consistently delivers treatments to our standards, identifying opportunities for development
- You'll contribute to creating a positive, supportive and motivating team environment where colleagues feel empowered to grow, collaborate and deliver exceptional guest experiences together
- Reviewing guest feedback and supporting the resolution of any concerns with care and professionalism, you'll proactively identify opportunities to continually improve our guest experience
- Staying up to date with the latest wellness trends, techniques and industry developments, you'll embrace ongoing learning and professional development to help evolve our Spa offering
- You'll ensure all treatments and operational practices are delivered in line with health and safety, hygiene and company standards, always maintaining a safe environment for both guests and colleagues
- Flexible and collaborative in your approach, you'll support the wider Spa team wherever required and undertake any additional responsibilities that contribute to the smooth and successful operation of the department
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
The kind of person we're looking for
- You'll hold a minimum NVQ Level 3 qualification in Beauty Therapy (or equivalent).
Additional qualifications in Hot Stone Massage, Deep Tissue Massage, and Train the Trainer are highly desirable
- With fantastic experience working in a luxury spa environment, you ideally also have supervisory or team leadership experience
- Passionate about wellness and creating exceptional guest experiences, you take genuine pride in your work and consistently delivering the high standards our guests expect
- A natural leader and role model, you inspire and develop those around you, creating a positive, collaborative team culture where everyone can thrive
- Positive, organised and adaptable, you enjoy solving problems, communicating confidently and maintaining exceptional attention to detail, in a fast-paced environment
- You'll be committed to continuous learning, staying up to date with the latest industry trends and sharing your knowledge to support the development of the wider therapy team
- Immaculately presented and professional at all times, you'll represent the Gleneagles brand with warmth, confidence and authenticity
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way
What’s in it for you
- Time to let your hair down
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
- Treats in your pocket
- Flexi points into your Perkbox wallet to spend as you choose.
The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more.
All this gives you greater choice, so you can pick the things that mean the most to you!
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme
- Be our guest
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
- Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
- Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA... to name just a few
- Subsidised, single occupancy, en‑suite accommodation available on our grounds
- Investment in your development and wellbeing
- Pension scheme
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes
- Internal career opportunities across a wider range of specialisms and departments
- Monthly recognition programme
- Volunteering day every year with a charitable partner of your choice
- Complimentary access to our staff gym
- Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
*About gratuities & service charge
- Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
- It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary
- #J-18808-Ljbffr
Spa Supervisor & Therapist employer: The Gleneagles Hotel
The Gleneagles Hotel is an exceptional employer, offering a dynamic work environment where innovation meets hospitality. With a strong focus on employee growth and development, you will have access to flexible working arrangements and a range of perks that enhance your work-life balance. Join a team that values collaboration and excellence, ensuring that both staff and guests experience the highest standards of service in the stunning setting of Auchterarder.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor & Therapist
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like The Gleneagles Hotel!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like The Gleneagles Hotel.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like The Gleneagles Hotel.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at The Gleneagles Hotel!
We think you need these skills to ace Spa Supervisor & Therapist
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at The Gleneagles Hotel
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with The Gleneagles Hotel's Values
Before the interview, dig deep into The Gleneagles Hotel's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
