At a Glance
- Tasks: Create a welcoming spa experience and assist guests with their needs.
- Company: Join Gleneagles, a luxury hotel known for its exceptional service.
- Benefits: Earn up to £31,841 annually with great perks and 30 days holiday.
- Other info: Enjoy seasonal parties and a supportive work environment.
- Why this job: Be part of a fun team while delivering top-notch guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26841 - 26841 £ per year.
We are currently seeking a confident, attentive and professional Spa Host to join our Spa team, playing a key role in creating a welcoming and relaxing environment for our guests. The on target earning potential for this role is £31,841 per annum, comprising a base annual salary of £26,841, plus a qualified estimate of £5,000 per hour in gratuities and service charge.
As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
Here's a bit more detail on what we see you doing in this role:
- You’ll be the start of our guest journey, providing a friendly and efficient service on arrival, and making their Spa experience one to remember.
- Attending to and handling guest enquiries in a caring and helpful manner, with a commitment to approaching any issues in a positive way.
- You’ll have excellent knowledge of the treatments and facilities on offer in the Spa, helping guests make decisions on the choices available.
- Developing a fantastic knowledge of the activities and services available to our guests across the wider estate.
- Confident in dealing with operational customer feedback and communicating efficiently with the Spa Management team, you’ll also build strong working relationships with other departments in supporting with any enquiries relating to the Spa.
- You’ll help maintain the accuracy of our database, building comprehensive guest profiles; gathering, verifying and recording guest information.
- Building a detailed knowledge of the food and beverage offering in our Wellness Café to enable you to service and assist guests.
- Communicating all reservations to the team, and capturing any specific guest requirements.
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.
The kind of person we're looking for:
- You take pride in maintaining immaculate personal presentation through professional grooming, and ensure your working environment is always clean, organised and presented to the highest standards.
- Approaching every guest interaction with care and attentiveness, you recognise that while a situation may be familiar to you, for the guest it may be their first experience.
- You remain calm, positive and solution-focused when responding to guest queries or concerns, always striving to resolve matters promptly and thoughtfully.
- Contributing to creating a warm, welcoming and relaxing atmosphere within the Spa, ensuring every guest feels valued and well cared for, is second nature to you.
- Demonstrating a proactive and supportive approach when working with your colleagues, you help maintain a smooth and efficient operation across the Spa.
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
- You have a positive “can do” attitude to solving problems in a professional and courteous manner.
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
- You want to be part of a team that works hard, supports each other and above all has fun along the way.
What’s in it for you:
- 30 days holiday (including bank holidays) that increases with service.
- Seasonal parties and local social events.
- 50% discount on Food.
Spa Host employer: The Gleneagles Hotel
The Gleneagles Hotel is an exceptional employer, offering a dynamic work environment where innovation meets hospitality. With a strong focus on employee growth and development, you will have access to flexible working arrangements and a range of perks that enhance your work-life balance. Join a team that values collaboration and excellence, ensuring that both staff and guests experience the highest standards of service in the stunning setting of Auchterarder.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Gleneagles Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Gleneagles Hotel
Don't be shy about reaching out to The Gleneagles Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Gleneagles Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Gleneagles Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
