At a Glance
- Tasks: Deliver exceptional customer service and build meaningful relationships with members.
- Company: Join the award-winning Gleneagles team at our luxury hotel and members’ club.
- Benefits: Enjoy 30 days holiday, discounts, and a golf membership for just £50.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Be part of a dynamic team creating unforgettable experiences for our members.
- Qualifications: Experience in hospitality or customer service with a passion for building relationships.
The predicted salary is between 35543 - 35543 £ per year.
We are currently seeking a proactive, relationship-focused, and resourceful Membership Coordinator. The on target earning potential for this role is £35,543 per annum - comprising a base salary of £28,543 plus a qualified estimate of £7,000 in gratuities and service charge.
As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
Here’s a bit more detail on what we see you doing in this role:
- Delivering exceptional customer service, acting as a proud Ambassador for The Townhouse, creating a warm welcome and building meaningful relationships with both new and existing members.
- As the primary contact for our members and prospective members, delivering an exceptional concierge experience, handling enquiries, requests and feedback with warmth and professionalism.
- Supporting our Membership & Membership Experience teams with all administrative elements of the membership lifecycle, from onboarding through to renewals and resignations.
- Providing administrative and operational support across the Membership and Membership Experience teams, contributing to projects, process improvements and the successful delivery of departmental objectives.
- Overseeing and coordinating member events, assisting with the planning, coordination and delivery of member events, ensuring every detail is organised to the highest standard.
- Interacting with our members and guests alike, always warm, professional, helpful and doing everything you can to exceed their expectations.
The kind of person we are looking for:
- You have fantastic experience in hospitality, membership, customer service or a client-facing environment.
- A passionate ambassador for The Townhouse, actively promoting our facilities, events and membership offering.
- Your attitude and approach are always positive, professional and solution-focused.
- Exceptionally organised and detail-oriented, able to manage multiple priorities while maintaining accuracy and efficiency.
- Confident communicating with a wide range of people, approachable, personable and discreet.
- A strong team player with great communication skills and an enthusiastic approach.
What's in it for you:
- 30 days holiday (including bank holidays) that increases with service.
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs).
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
- Flexi points into your Perkbox wallet to spend as you choose.
- A generous ‘refer a friend’ scheme.
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night.
- Investment in your development and wellbeing, including a pension scheme and life insurance.
Membership Coordinator employer: The Gleneagles Hotel
The Gleneagles Hotel is an exceptional employer, offering a dynamic work environment where innovation meets hospitality. With a strong focus on employee growth and development, you will have access to flexible working arrangements and a range of perks that enhance your work-life balance. Join a team that values collaboration and excellence, ensuring that both staff and guests experience the highest standards of service in the stunning setting of Auchterarder.
