Housekeeping Manager

One of Scotland’s finest and most iconic 5‑star hotels and members Club, we are currently seeking an experienced, supremely professional and guest focused Housekeeping Manager to join our Housekeeping Team. The on target earning potential for this role is £44,223 per annum based on a 39 hour contract - comprising a base salary of £37,223, plus a qualified estimate of £7,000 in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. Here’s a bit more detail on what we see you doing in this role:

• You’ll manage the Housekeeping department, maintaining the highest standards of cleanliness, room preparation, and presentation.
• Leading from the front and by example, setting the pace and standard for what exceptional housekeeping looks like in a luxury lifestyle setting.
• With presence and purpose, you’ll be on the floor with your team, coaching, guiding, and celebrating success.
• Fostering a culture where attention to detail, pride in presentation, and genuine care aren’t just expected—they’re part of the everyday rhythm.
• Motivating your team to go beyond the basics, delivering immaculate spaces and thoughtful touches that elevate every guest and member experience.
• Overseeing the daily running of the department, ensuring every aspect of our housekeeping operation meets our exacting standards, policies, and procedures.
• You’ll take ownership of daily standards by carrying out thorough checks across all guest and colleague‑facing areas — before, during, and after each shift — ensuring our meticulous standards of cleanliness, presentation, and maintenance are consistently upheld.
• Responsible for attracting, onboarding, and developing talent within the team; leading recruitment, delivering engaging training, and providing ongoing coaching, regular performance check‑ins, and meaningful development conversations.
• You’ll work closely with our Maintenance Team to identify and resolve any issues swiftly, ensuring all areas remain in impeccable condition.
• With a sharp eye on inventory and cost control, you’ll manage stock levels, place timely orders, and ensure payments are processed accurately and in line with the department’s budget.
• Responsible for regular stock takes and ordering, you’ll ensure all supplies are maintained in an organised, efficient and cost‑effective manner.
• Always warm and intuitive, you and your team will respond to guest requests and queries promptly, professionally, and with genuine care.
• You’ll navigate shifting priorities with confidence — staying calm under pressure, balancing operational needs, and finding creative, practical solutions that keep everything running smoothly.
• Building strong, proactive communication with your colleagues across Front of House, Events, and wider operations to ensure seamless delivery of guest requests and special touches.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we’re looking for:

• You have fantastic previous experience within a similar role, ideally within the Hospitality industry.
• Well organised, punctual and willing to work a flexible schedule, you’re approachable, helpful and self‑motivated.
• A high performer that’s always looking for a better way to do things; you’re highly organised and adept at managing complex situations, invariably able to multi‑task throughout the day.
• You genuinely care about people, you’re compassionate, and a very natural relationship builder; collaborating with others comes naturally to you, you know that it’s the sum of the parts that will reap the greatest reward.
• Up for doing things differently, you’re comfortable working in an environment where things move quickly, and where a can‑do attitude is key.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive "can do" attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon‑Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 ‑ £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.