Waiter, The Dormy Clubhouse in Auchterarder

We are currently seeking a thoughtful, confident and motivated Waiter to join The Dormy Clubhouse team. The on target earning potential for this role is £34,339 per annum based on a 39 hour contract - comprising a base salary of £26,039, plus a qualified estimate of £8,300 in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll be delivering a warm and memorable dining experience for all our guests within our Dormy Clubhouse restaurant.
• Serving food and beverage to our guests will be your main daily focus, across Breakfast, Lunch and Dinner service.
• You’ll take pride in all tasks you complete, being an essential member of the Food & Beverage service team always ensuring we’re setup for success.
• Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to deal with any concern in a positive way.
• You’ll maintain the highest standards of service, room preparation and presentation throughout the restaurant.
• Playing a significant part in making sure both the lunch and dinner operation runs without a hitch.
• You’ll be proficiently up selling and encouraging other team members to do the same at every opportunity.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• You have previous waiter and customer service experience, and are looking to further develop your expertise within a casual dining restaurant.
• Having had experience within a luxury hospitality environment would be ideal, however having a great attitude is essential.
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time.
• A keen eye for detail, an organised approach and willingness to exceed guest expectation.
• You want to be the best and work with the best; learning from the experts in our team and sharing your knowledge with us.
• You have a high level of resilience and the ability to deal with fast-paced environments is essential.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

If you are our next Dormy Clubhouse Waiter, please forward your most recent CV to us today!