Waiter, Room Service in Auchterarder

We are currently seeking an attentive, confident and motivated Waiter to join our Room Service team. The on-target earning potential for this role is £34,339 per annum based on a 39-hour contract, comprising a base salary of £26,039, plus a qualified estimate of £8,300 in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Delivering exceptional in-room dining experiences by serving food and beverages with warmth, professionalism, and genuine attention to detail.
• Coordinating and providing our luxury picnic service, ensuring guests can enjoy outstanding dining experiences throughout the estate and during the wide range of country pursuits available within our Glorious Playground.
• Creating memorable guest arrivals by arranging and presenting room amenities, special touches, and third-party gifts, demonstrating excellent organisation and the ability to manage multiple priorities.
• Supporting the seamless day-to-day operation of the Room Service department, helping to ensure every order is delivered efficiently and every guest receives outstanding service.
• Anticipating guest needs and responding promptly to requests, consistently delivering a personalised and attentive experience.
• Working collaboratively with colleagues across departments to maintain the highest standards of service and contribute to an exceptional guest journey.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way.

The kind of person we're looking for:

• Ideally you have previous experience in a waiter or customer-facing role; however, a positive attitude, enthusiasm, and a passion for delivering exceptional service are what matter most.
• You approach every guest interaction with empathy and professionalism, recognising that while a request or issue may be familiar to you, it is unique and important to the guest experiencing it.
• Flexible and adaptable, you're comfortable working a variety of shifts, including early mornings, evenings, weekdays, and weekends, to support the needs of the business.
• You're driven to deliver excellence, eager to learn from experienced colleagues, and keen to share your own knowledge and ideas with the team.
• Highly organised and proactive, you take pride in exceeding guest expectations and consistently delivering memorable experiences.
• You thrive in a fast-paced environment, balancing multiple priorities while maintaining exceptional attention to detail and service standards.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurant rates with up to 50% off across the wider Ennismore brands and hotels.
• Subsidised, single occupancy, en-suite accommodation available on our grounds.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Complimentary access to our staff gym.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

*About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive around £8,300 in addition to their annual salary.

If you are our next Waiter, please forward your most recent CV to us today!