Supervisor, The Dormy in Auchterarder

We are currently seeking a welcoming, experienced and team-oriented Supervisor to join our Dormy Clubhouse team. The on target earning potential for this role is £36,631 per annum, comprising a base salary of £28,331, plus a qualified estimate of £8,300 gratuities per annum. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Responsibilities include:

• Overseeing the daily operation of The Dormy, ensuring exceptional service standards and memorable experiences for guests and members alike.
• Leading, coaching and developing your team, building confidence, product knowledge and service excellence through hands-on support.
• Delivering a warm, relaxed and welcoming atmosphere, recognising returning members, Glenmor owners and regular guests to create a personalised experience.
• Maintaining excellent knowledge of menus, beverages and the wider Gleneagles estate, confidently upselling and making tailored recommendations.
• Supporting our consistent achievement of Forbes, LQA and Club 59 standards through strong attention to detail and consistent operational delivery.
• Managing daily operational responsibilities including briefings, staff allocations, rota adjustments, VIP bookings, opening/closing procedures and guest feedback.
• Working collaboratively with Culinary and Host teams to ensure seamless service, effective table planning and delivery of special requests.
• Ensuring compliance with allergen procedures, cost controls and operational standards, while remaining calm and solution-focused in fast-paced environments.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• Ideally, you'll have previous experience in a supervisor position within a luxury hospitality environment, however having a great attitude is essential.
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time.
• Enthusiastic, yet empathetic in your approach, you have strong interpersonal and communication skills.
• You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us.
• Resilient, with the ability to deal with fast-paced environments is essential, you also have a keen eye for detail with an organised approach and willingness to exceed expectations.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Subsidised, single occupancy, en-suite accommodation available on our grounds.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Complimentary access to our staff gym.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

*About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive around £8,300 in addition to their annual salary.