Summer Reservations Agent (May-September) in Auchterarder

We are currently seeking a warm, engaging and highly motivated Summer Reservations Agent to join our Gleneagles Reservations team. The aim of our Gleneagles Reservations team is to convert all potential business into guaranteed bookings whilst providing outstanding customer service. You’ll play a crucial part in making sure all of our guests arrive happy and well informed about our incredible estate; ensuring we consistently exceed the expectations of every guest.

The on target earning potential for this role is £15.82 / per hour - comprising a base hourly rate of £13.32, plus a qualified estimate of £2.50 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. This is a Seasonal opportunity from April 2026 to September 2026 inclusive.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Dealing directly with our guest enquiries, questions and reservations; warmly answering calls and providing the highest standard of customer service at all times.
• Ensuring all Forbes & Leading Quality Assessment telephone & reservation standards, and language requirements, are fully met, consistently and efficiently.
• Contributing fully to the team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities.
• Utilising our Property Management Systems to achieve the highest possible output and results.
• Liaising with your colleagues in the teams throughout the Estate to ensure fantastic teamwork, smooth communication and a superior service for our guests.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• You have fantastic luxury hotel experience within the Reservations/Sales/Front of House or Revenue Department, or are currently studying a Hospitality or related degree.
• Fully flexible across 7 days, including weekend and evening work, you're enthusiastic, confident and warm; you like working in an environment where things move and flex.
• Multi-tasking and expertly navigating a variety of systems are second nature to you.
• You’re supremely reliable and like to ensure every job is completed to the highest standard consistently.
• You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise.
• Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Subsidised, single occupancy, en-suite accommodation available on our estate.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Complimentary access to our staff gym.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

If you are our next Summer Reservations Agent, please forward your most recent CV to us today!