Spa Host in Auchterarder

We are currently seeking a confident, attentive and professional Spa Host to join our Spa team, playing a key role in creating a welcoming and relaxing environment for our guests. The on target earning potential for this role is £31,841 per annum, comprising a base annual salary of £26,841, plus a qualified estimate of £5,000 per hour in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll be the start of our guest journey, providing a friendly and efficient service on arrival, and making their Spa experience one to remember.
• Attending to and handling guest enquiries in a caring and helpful manner, with a commitment to approaching any issues in a positive way.
• You’ll have excellent knowledge of the treatments and facilities on offer in the Spa, helping guests make decisions on the choices available.
• Developing a fantastic knowledge of the activities and services available to our guests across the wider estate.
• Confident in dealing with operational customer feedback and communicating efficiently with the Spa Management team, you’ll also build strong working relationships with other departments in supporting with any enquiries relating to the Spa.
• You’ll help maintain the accuracy of our database, building comprehensive guest profiles; gathering, verifying and recording guest information.
• Building a detailed knowledge of the food and beverage offering in our Wellness Café to enable you to service and assist guests.
• Communicating all reservations to the team, and capturing any specific guest requirements.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• You take pride in maintaining immaculate personal presentation through professional grooming, and ensure your working environment is always clean, organised and presented to the highest standards.
• Approaching every guest interaction with care and attentiveness, you recognise that while a situation may be familiar to you, for the guest it may be their first experience.
• You remain calm, positive and solution-focused when responding to guest queries or concerns, always striving to resolve matters promptly and thoughtfully.
• Contributing to creating a warm, welcoming and relaxing atmosphere within the Spa, ensuring every guest feels valued and well cared for, is second nature to you.
• Demonstrating a proactive and supportive approach when working with your colleagues, you help maintain a smooth and efficient operation across the Spa.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

*About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary.