At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at a luxury hotel.
- Company: Join Gleneagles, an iconic luxury hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounts, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your contributions and growth.
- Qualifications: Proven customer service skills and a passion for hospitality.
The predicted salary is between 32063 - 32063 £ per year.
We are currently seeking an astute, confident and energetic Guest Experience Supervisor to play an integral role in our multi-faceted team. The on target earning potential for this role is £37,063 per annum, comprising a base salary of £32,063, plus a qualified estimate of £5,000 in gratuities and service charge.
As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. The Front of House team make the first and last impression of Gleneagles for our guests. We sit at the heart of the hotel, welcoming every guest as they walk through our front door. Assisting pre and post stay and overseeing our guests’ time in residence, this ranges from billing to planning bespoke days out to visit distilleries or nearby castles. Our absolute focus is building relationships with our guests and ensuring they have everything they could possibly desire during their stay, anticipating what this is before they ask for it.
Here's a bit more detail on what we see you doing in this role:
- You'll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you’ll also provide fascinating information on all aspects of the estate and surrounding area.
- Maximising revenue by upselling the array of opportunities across the estate; you and your team will play a part in ensuring our guests enjoy a magical stay.
- You’ll ensure all guest folios are settled within 24 hours of departure and the appropriate follow up with those remaining open, ensuring our credit policies are adhered to at all times.
- Leading the team on shift, managing the flow of guests at reception, communicating effectively with all teams across the estate.
- Maintaining guest confidentiality and security at all times, following GDPR guidelines to enhance our guests’ stay while obtaining and recording accurate information on guest profiles for future stays.
- Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, in person and by phone.
- Assisting with the onboarding and training of all new team members to ensure a warm welcome to the team.
- Interacting with our guests and resolving any concerns they may have, always thinking outside the box, warm, professional, helpful and doing everything you can to exceed their expectations.
The kind of person we're looking for:
- Currently established in a similar role, you have an outstanding track record of customer service achievements.
- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time.
- Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences.
- Interacting with each guest and colleague warmly by name, taking time to really listen and understand their individual needs.
- You make sure that you and your team maintain a high standard of personal presentation through very particular grooming.
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
- A strong team player with great communication skills and an enthusiastic approach.
What’s in it for you:
- 30 days holiday (including bank holidays) that increases with service.
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs).
- Golf Membership for £50.00 per annum.
- Flexi points into your Perkbox wallet to spend as you choose.
- Free ‘pay day’ lunch and monthly drinks offers.
- A generous ‘refer a friend’ scheme.
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night.
- Discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
- Subsidised, single occupancy, en-suite accommodation available on our grounds.
- Pension scheme and Life Insurance.
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
- Monthly recognition programme.
- Complimentary access to our staff gym.
If you are our next Guest Experience Supervisor, please forward your most recent CV to us today!
Guest Experience Supervisor in Auchterarder employer: The Gleneagles Hotel
The Gleneagles Hotel is an exceptional employer, offering a dynamic work environment where innovation meets hospitality. With a strong focus on employee growth and development, you will have access to flexible working arrangements and a range of perks that enhance your work-life balance. Join a team that values collaboration and excellence, ensuring that both staff and guests experience the highest standards of service in the stunning setting of Auchterarder.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor in Auchterarder
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Gleneagles Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Gleneagles Hotel
Don't be shy about reaching out to The Gleneagles Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Supervisor in Auchterarder
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Gleneagles Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Gleneagles Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
