Guest Experience Coordinator, Glenmor (May to September) in Auchterarder

We are currently seeking a warm, resourceful and highly motivated Guest Experience Coordinator to play a key role within our Glenmor team. Glenmor is the seasonal ownership within Gleneagles. We have 53 homes and our owners return to us year after year to experience all that our Glorious Playground has to offer. The concierge team is small and mighty and is the face of Glenmor, looking after our guests whilst they arrange their stay with us pre-arrival, right through to their departure. We’re adept at building strong and long-lasting relationships.

To support our Glenmor team in the delivery of exceptional service, we’re looking for seasonal Guest Experience Coordinators. We'll need you to be fully available from May through to early September inclusive. The on-target earning potential for this role is £16.02 per hour - comprising a base hourly rate of £13.52, plus a qualified estimate of £2.50 per hour in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

Here’s a bit more detail on what we see you doing in this role:

• You’ll ensure every step of our guests’ stay is smooth and memorable from planning, to arriving with us, all the way through to their departure.
• Making sure all homes are beautifully set and completely ready for our guests arriving.
• Advising our guests on the incredible range of activities and services across the estate, upselling as appropriate and making the required bookings and reservations.
• Supporting the Concierge Manager with a wide range of administrative tasks; managing calls and emails from owners and guests and swiftly dealing with any maintenance & guest requests while in house.
• You’ll play a key role in the running and execution of our weekly arrivals meeting.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• Ideally, you’re currently established in a similar role within Hospitality, with a great track record of customer service and reservations; you’re also adept with the key software packages for our industry, in particular Opera.
• Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time.
• Fantastic at thinking on your feet, remaining calm under pressure and dealing with conflicting priorities are second nature to you.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Subsidised, single occupancy, en-suite accommodation available on our estate.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Complimentary access to our staff gym.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

If you are our next Guest Experience Coordinator, Glenmor, please forward your most recent CV to us today!