Duty Manager, Health Club in Auchterarder

We are currently seeking an experienced, motivational and supremely professional Duty Manager to join our Wellness team. The on target earning potential for this role is £34,097 per annum - comprising a base salary of £29,097, plus a qualified estimate of £5,000 in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll be the point of contact for our Hotel management team and our guests & members, swiftly and effectively resolving issues as they arise.
• Opening & closing our Health Club, taking responsibility for Health & Safety, ensuring that all areas are safe, clean, beautifully presented and ready for our members and guests.
• Expertly checking water quality tests to ensure that our swimming pools are safe for our guests.
• Supporting and managing the shift, ensuring standards are upheld throughout the day, making every member and guest feel welcome and delighted.
• Providing training and sharing your expertise with our new team members across the department; pool plant, Host desk, changing rooms, lawn games etc.
• Performing regular walk rounds of all Club Leisure areas to maintain our high standards; Health Club, Lawn Games, Tennis, Padel, The Den, Little Glen.
• Engaging with our members and guests, always creating a memorable and enjoyable experience.
• Supporting our Host team when the Health Club experiences high footfall, delivering and enhancing our member and guest journey.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• You have fantastic experience in a similar role, with outstanding customer service.
• Working shoulder to shoulder with your team, you lead from the front, setting the highest standards along the way.
• Warm, approachable and always with a positive attitude, being helpful and self-motivated come naturally to you.
• Confident in communicating with members and guests, you're driven to make sure their experience at Wellness and Gleneagles is always special.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Eligible employees can access the Octopus EV Car Scheme, offering the opportunity to drive a brand-new electric vehicle.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Subsidised, single occupancy, en-suite accommodation available on our grounds.
• Pension scheme, including an enhanced option for eligible employees.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Access to a range of discounted health assessments through Nuffield Health for eligible employees.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Gleneagles Cycle Scheme, helping you spread the cost of the bike you really want while reducing your carbon footprint.

If you are our next Duty Manager, Health Club, please forward your most recent CV to us today!