Afternoon Tea Waiter in Auchterarder

We are currently seeking a warm, intuitive and engaging Afternoon Tea Waiter to join our Glendevon team. The on target earning potential for this role is £16.94 per hour - comprising a base hourly rate of £12.84, plus a qualified estimate of £4.10 per hour in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. Your working pattern will be 30 hours per week, across our 4 service days; Friday, Saturday, Sunday and Monday. The start of shift may vary slightly depending on breakfast demands, however finish will remain consistent at 6pm.

Here's a bit more detail on what we see you doing in this role:

• Delivering a warm, thoughtful and memorable Afternoon Tea experience, creating special moments for every guest and ensuring each visit reflects the exceptional standards for which Gleneagles is renowned.
• Supporting our breakfast operation before seamlessly transitioning the Glendevon Lounge for Afternoon Tea service, preparing the space to the highest standards and providing attentive, personalised service throughout.
• Confidently responding to guest requests and enquiries, anticipating needs and ensuring every interaction is welcoming, genuine and professional.
• Maintaining impeccable standards of presentation across the Glendevon Lounge, ensuring all service areas, tables and guest-facing spaces are beautifully prepared and consistently reflect our luxury environment.
• Playing an integral role in the smooth day-to-day operation of the Lounge, working closely with colleagues to ensure service flows effortlessly and guests enjoy a seamless and enjoyable experience from arrival through to departure.
• Developing a strong knowledge of our Afternoon Tea offering, including our menus, teas, beverages and seasonal experiences, enabling you to make recommendations and create meaningful connections with our guests.
• Taking pride in continuously enhancing the guest experience by identifying opportunities to elevate service, sharing ideas with the team and contributing to a culture of excellence, innovation and continuous improvement.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way.

The kind of person we're looking for:

• Previous experience within a luxury hospitality environment would be advantageous; however, what matters most is a genuine passion for hospitality, a positive attitude and a desire to create exceptional experiences for every guest.
• You bring strong food and beverage or customer service experience and are excited by the opportunity to further develop your skills within a world-class Afternoon Tea operation, renowned for its attention to detail and outstanding service.
• Warm, professional and naturally engaging, you take pride in building meaningful connections with guests and colleagues alike.
• You remain calm, positive and composed, even in the busiest of environments, consistently delivering service with enthusiasm and care.
• You understand that every guest interaction matters. Regardless of how familiar a request may be, you approach each situation with fresh energy, genuine interest and a commitment to finding the best possible outcome.
• With a keen eye for detail and a highly organised approach, you take pride in maintaining exceptional standards and consistently look for opportunities to exceed guest expectations.
• You thrive in a fast-paced, dynamic environment where no two days are the same. Resilient and adaptable, you are able to balance multiple priorities while maintaining the highest levels of service and professionalism.
• Ambitious and eager to learn, you are passionate about developing your craft, learning from some of the industry's finest hospitality professionals and contributing your own knowledge, ideas and expertise to the team.
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand.
• You have a positive “can do” attitude to solving problems in a professional and courteous manner.
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail.
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

• 30 days holiday (including bank holidays) that increases with service.
• Seasonal parties and local social events.
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range.
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum.
• Flexi points into your Perkbox wallet to spend as you choose.
• Free ‘pay day’ lunch and monthly drinks offers.
• A generous ‘refer a friend’ scheme.
• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service.
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles.
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels.
• Subsidised, single occupancy, en-suite accommodation available on our grounds.
• Pension scheme.
• Life Insurance.
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes.
• Internal career opportunities across a wider range of specialisms and departments.
• Monthly recognition programme.
• Volunteering day every year with a charitable partner of your choice.
• Complimentary access to our staff gym.
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint.

If you are our next Afternoon Tea Waiter, please forward your most recent CV to us today!