At a Glance
- Tasks: Join our team as a Medical Receptionist, greeting patients and managing queries.
- Company: The Glen Medical Group, a busy and supportive medical practice.
- Benefits: Comprehensive training, friendly team environment, and potential for permanent role.
- Other info: Dynamic role with opportunities for growth in a caring healthcare setting.
- Why this job: Make a difference in patient care while developing valuable skills.
- Qualifications: GCSEs in English and Maths, excellent communication, and multitasking abilities.
The predicted salary is between 24000 - 36000 £ per year.
The Glen Medical Group currently have a vacancy for a full time receptionist to cover maternity leave. This is initially for 1 year; however, there may be an opportunity for a permanent role at the end of the fixed term. Are you an experienced medical receptionist looking for a change or a new challenge? Or someone who would like the opportunity to train for this rewarding role? Are you a team player? We would love to hear from you.
Main duties of the job:
- Applicants must have a good educational background, be of smart appearance, have excellent customer care skills and a pleasant telephone manner.
- They should have excellent communication skills, IT skills (Emis web an advantage but not essential) and be able to multi-task in a busy but friendly environment.
- The ability to work under pressure is essential.
- They will be responsible for greeting patients and answering telephone queries, processing repeat prescriptions as well as data entry and scanning documents via Emis workflow.
In return you will receive comprehensive training, become part of an efficient, supportive and friendly reception team, and a valued member of an inclusive wider practice team where your contribution to our team monthly meetings is listened to and valued.
About us:
The Glen Medical Group is a busy training practice with approximately 11,000 patients. We have 5 GPs, 3 trainee GPs, 2 Advanced Nurse practitioners, 1 Pharmacist, 3 Practice nurses, 1 Nurse associate, and 1 Health care assistant. We also have various attached PCN staff such as physios, pharmacists and social prescribers based at the practice. All of these roles are supported by our large Reception/Administration team who play a vital part in the day to day running of the practice.
Job responsibilities:
- To ensure the clinicians are able to provide an effective, efficient and caring service to the practice population.
- Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards.
- Through development of skills, you will be expected to prioritise tasks effectively and efficiently.
Person Specification:
- Experience in patient request and complaint resolution.
- Dealing with the public.
- Experience within General Practice.
- Completion of administrative processes and procedures.
Skills, abilities and personal attributes:
- Good verbal and written communication skills.
- Basic numeracy.
- Ability to multi-task.
- Common sense.
- Logical thinking.
- Demonstrate use of initiative.
- Able to review/reflect and prioritise.
- The post will require VDU eye and keyboard, limited bending.
- Team player.
- Diplomatic.
- Commitment to the role.
- A calm approach to stressful situations.
- Sense of urgency as appropriate.
- Forward planning.
- Commitment to basic Equal Opportunities.
Qualifications:
- 4 GCSEs at Grade C or above (or equivalent) to include English and maths.
- Knowledge of the NHS.
- Good general knowledge.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Hebburn employer: The Glen Medical Group
The Glen Medical Group is an excellent employer, offering a supportive and friendly work environment where your contributions are valued. With comprehensive training and opportunities for professional growth, you will be part of a dedicated team that plays a vital role in delivering high-quality care to our patients. Located in a busy practice with a diverse team, this role not only provides a chance to develop your skills but also to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Hebburn
✨Tip Number 1
Get to know the practice! Research The Glen Medical Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and multi-tasking. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Dress to impress! Make sure you present yourself smartly, as first impressions count. A professional appearance can set the tone for a positive interaction with the interviewers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and ensures your application gets to the right people quickly.
We think you need these skills to ace Medical Receptionist in Hebburn
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your customer care skills and any relevant experience in your application. We want to see how you can bring your unique talents to our friendly team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point about why you're the perfect fit for the Medical Receptionist role at The Glen Medical Group.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific requirements mentioned in the job description. Show us that you understand what we’re looking for and how you can meet those needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Glen Medical Group
✨Know Your Stuff
Make sure you understand the role of a medical receptionist inside out. Familiarise yourself with common tasks like greeting patients, handling phone queries, and processing prescriptions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with patients, practice your communication skills. Think about how you would handle difficult situations or complaints. Be ready to share examples from your past experiences that highlight your customer care abilities and your calm approach under pressure.
✨Dress to Impress
First impressions matter! Dress smartly for your interview to reflect the professional environment of a medical practice. A neat appearance shows that you take the opportunity seriously and are ready to represent the practice well.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the team.
