At a Glance
- Tasks: Join our team as Floor Staff, serving drinks and ensuring a great experience for our guests.
- Company: The Glee Club Birmingham is a renowned venue hosting diverse live events for over 30 years.
- Benefits: Enjoy free show tickets, a productivity bonus, and flexible evening shifts perfect for students.
- Other info: Shifts are 1-3 times a week, with opportunities for cross-training across departments.
- Why this job: Be part of an inclusive culture in a lively environment while gaining valuable experience in hospitality.
- Qualifications: Must be 18+, available weekends and evenings, and able to work well under pressure.
IMPORTANT: Must be 18+, must be available to work weekends and evenings, including 31st December.
Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. Described by The Guardian as “enormously well-regarded”, we pride ourselves on a commitment to excellence & innovation in live events.
We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles. Just like our venues are designed for everyone, so is our workplace, and we work hard to create an inclusive culture for everyone.
The Venue: The Glee Club Birmingham is one of the longest running comedy clubs in the UK. Our main room has a capacity of 400 seated / 600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word 7 days a week.
We are looking for an enthusiastic and hardworking person to join our bar and floor staff team for an average of 1 - 3 shifts a week. During the summer months we are quieter but shifts pick up from September through to June. We are looking for someone who is willing to be cross‑trained and will work across both bar & floor departments.
Pay: £12.80ph + tips and a bonus scheme, paid 4 weekly.
Job Roles & Responsibilities: Floor
- Dealing with certain, low level, customer issues effectively and efficiently.
- Read tickets and take correct food to correct tables efficiently (you will be required to carry a tray).
- Clean, set up and pack away furniture safely and efficiently.
- Serve drinks orders to tables. (Carrying trays).
- Collect empty plates and glasses from the floor during intervals and whilst serving.
- Maintain high cleanliness standards in the kitchen and wash up area.
- Complete any job requested by your manager to ensure the venue is ready to go before doors open (polishing cutlery, cleaning tables, putting out leaflets etc).
Things To Know
- Shifts start between 5pm - 7pm and generally finish between 8.00pm-11.30pm. Shift lengths vary between 4-6 hours. Shorter 2-3 hour shifts are available for those with second jobs or university.
- We don't provide transport home but we are happy to allow you to leave at a reasonable time to get public transport if you let us know in advance.
- Due to the nature of our service model the first hour of the shift can be quite intense so an ability to work well under pressure is a must. We aim to serve all of our customers (up to 400 people) before the show starts. We then have intervals where the bar picks up again.
Perks
- Free tickets to shows you're not working * (if they are our shows)
- Shifts finish early enough to still go out afterwards.
- Productivity scheme which could mean an extra £1.50 per hour, on that shift, if targets are hit.
- Friendly, inclusive and interesting place to work.
- Short, evening shifts, perfect for anyone studying or someone looking for a part time job.
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Floor Staff in Birmingham employer: The Glee Club
The Glee Club in Glasgow is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. With opportunities for professional growth and a supportive environment, employees can thrive while enjoying the dynamic atmosphere of a busy venue. Additionally, competitive bonuses and the chance to lead a dedicated team make this role particularly rewarding for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in Birmingham
✨Tip Number 1
Familiarise yourself with the venue and its events. Knowing the types of shows and the atmosphere can help you engage better during interviews and show your enthusiasm for the role.
✨Tip Number 2
Highlight your ability to work under pressure. Since the first hour of shifts can be intense, sharing any relevant experiences where you've thrived in busy environments will make you stand out.
✨Tip Number 3
Demonstrate your flexibility and willingness to learn. Mentioning your eagerness to be cross-trained across departments shows that you're adaptable and ready to contribute wherever needed.
✨Tip Number 4
Emphasise your commitment to customer service. Sharing examples of how you've effectively dealt with customer issues in the past can showcase your problem-solving skills and dedication to providing a great experience.
We think you need these skills to ace Floor Staff in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements for the Floor Staff position. Highlight your ability to work under pressure and your enthusiasm for live events in your application.
Tailor Your CV:Make sure your CV reflects relevant experience, especially in customer service or hospitality roles. Emphasise any previous work where you had to deal with customers directly or manage busy environments.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for live events and your commitment to providing excellent customer service. Mention your availability for weekends and evenings, as this is crucial for the role.
Showcase Your Personality:Since the venue values diversity and inclusion, let your personality shine through in your application. Share any unique experiences or perspectives that make you a great fit for their team.
How to prepare for a job interview at The Glee Club
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the venue. Talk about your passion for live events and how you enjoy being part of a team that creates memorable experiences for customers.
✨Demonstrate Your Ability to Handle Pressure
Since the first hour of the shift can be intense, share examples from your past experiences where you've successfully managed high-pressure situations. This will show that you're capable of thriving in a busy environment.
✨Highlight Your Teamwork Skills
Emphasise your ability to work well with others. Mention any previous roles where you collaborated with a team, especially in fast-paced settings, as this is crucial for floor staff.
✨Be Ready to Discuss Flexibility
Since the job requires availability on weekends and evenings, be prepared to discuss your schedule openly. Show that you're flexible and willing to adapt to the needs of the venue, especially during busy periods.
