Reporting & Data Officer

Deadline for applications: 5pm, 30th June 2025

Reports to: Data Analytics Manager

Location: Gateshead

Working hours: 36 hours

Salary: SCP 23 - £24,846

About The Glasshouse International Centre For Music

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum-selling performers. And where youth choirs and tambourine-shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia. Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top-notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live-streamed performances and digital lessons.

About You

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running. You will be a key part of our Strategy and Reporting Team. Making sure that our systems are not only functional but also support the organisation’s reporting, data collection and data analysis needs. You’ll be at the heart of gathering valuable data, engaging content, compelling case studies from team members across the organization, and producing internal data insights. All contributing to our evidence-based decision-making process and helping tell the organisation’s story. As a cherry on top, you’ll be a key part of orchestrating a reporting cycle that not only tracks our progress but delivers actionable insights, shines a spotlight on our achievements and delights our funders and stakeholders along the way.

It Would Be Great If You Had Experience In

• Reporting experience, ideally in an arts environment
• Coordinating organisational systems

Skills And Knowledge Of

• Ability to understand complex information and to coordinate and set up processes to capture information
• Excellent interpersonal skills and communication skills
• Demonstrate proficiency in the use of Microsoft Excel to a high standard with the ability to use advanced formulas (SUMIFS, COUNTIFS, SUMPRODUCT, XLOOKUP), pivot tables and charts.
• Excellent administrative and organisational skills
• Knowledge and understanding of the importance of data protection and the role of GDPR

It Also Helps If You Have

• Qualifications in data
• Experience of working in the subsidised live music sector
• Experience of Tessitura or other contact databases.
• Ability to use SQL to extract data.
• Experience with Power BI, specifically basic DAX and Power Query.
• Experience of Arts Council platforms including Illuminate.
• Knowledge and understanding of the role of music (or the wider arts) in society
• Demonstrable project coordination skills

You’ll Be Responsible For

• Team up with colleagues to help organise, analyse and interpret data, including CRM and survey data.
• Generate data and reports to support decision making across the organisation and further improve our internal data insights across the organisation.
• Help coordinate systems for generating essential data and information for reporting and bid writing, including reporting for commercial outcomes.
• Work with external systems as required by funders including Arts Council England.

This Will Include

• Collecting proof of progress against strategic plan to help with reflection and adaptation.
• Collecting evidence to report on government and other significant grant funding sources, eg Arts Council England.
• Sending and analysis of regular audience surveys and evaluations.

Some examples of the reporting your data and information will help make happen are:

• Annual report publication
• Internal business planning and reporting
• Creative Diversity reporting
• Digital activity
• Audience development
• Environmental reporting
• All other funding reports and plans as required

General

Work effectively within the organisation’s systems to achieve the highest standards. Approach your role with enthusiasm and be willing to take on additional tasks that suit your position and align with the organisation’s needs. Contribute to a welcoming and supportive environment by making health and safety, customer care, equality, diversity, dignity at work, and other Trust policies a positive and enjoyable part of our work.

But don’t worry if you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it. This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves. Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

For example, we would love to hear from you if you:

• Are D/deaf.
• Have a disability, learning difficulty or significant long-term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism

These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across our workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Closing date for applications: 30th June 2025

Interview date: 9th July 2025

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at recruitment@theglasshouseicm.org