At a Glance
- Tasks: Support the General Manager and inspire your team to create unforgettable guest experiences.
- Company: Join The George of Harpenden, part of Mitchells & Butlers, a leader in hospitality.
- Benefits: Enjoy amazing discounts, career progression, and a supportive work environment.
- Other info: Great opportunities for growth with over 150 promotions last year!
- Why this job: Be a key player in a dynamic team and make memorable moments for guests.
- Qualifications: Management experience and a passion for leading and developing teams.
The predicted salary is between 25000 - 30000 £ per year.
As Deputy Manager at The George of Harpenden, you’ll support the General Manager to lead a successful site. You’ll inspire team members and work together to provide guests with an unforgettable experience.
WHAT'S IN IT FOR ME?
- Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Deputy Managers to General Managers.
- A massive 33% discount across all our brands.
- 20% discount across all our brands for up to 5 friends and family.
- Discounts on gym memberships.
- Team Socials – work hard, play hard!
- Pension; 28 days paid holiday; high‑street shopping discounts; and free shares.
- A free employee helpline to support you with whatever life throws at you.
WHAT WILL I BE DOING?
AS DEPUTY MANAGER YOU’LL…
- Use your management experience to be an assistant to the General Manager in the day‑to‑day running of the business.
- Train and inspire your team to deliver food, drink, and service you can be proud of.
- Be a role model and guide development within your team.
- Ensure our guests are cared for, being the host to life's memorable moments.
- Strive towards and achieve business targets.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Deputy Manager: Lead Guest Experience & Team Growth employer: The George of Harpenden
At The George of Harpenden, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. With amazing progression opportunities, including the promotion of over 150 Deputy Managers to General Managers last year, our team enjoys a supportive environment where hard work is rewarded. Additionally, our generous benefits package, including discounts across all brands, team socials, and a comprehensive employee helpline, ensures that our staff feel valued and empowered to deliver unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager: Lead Guest Experience & Team Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The George of Harpenden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their values and recent news. This shows you're genuinely interested and ready to contribute to creating unforgettable guest experiences.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've inspired teams in the past. Remember, they want someone who can motivate others and help them grow!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Deputy Manager: Lead Guest Experience & Team Growth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for guest experience and team growth shine through. We want to see how you can inspire others and create memorable moments for guests!
Tailor Your CV:Make sure your CV highlights relevant management experience and any achievements in training or leading teams. We love seeing how you've made a difference in previous roles, so don’t hold back!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Deputy Manager role. Share specific examples of how you've led teams and improved guest experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The George of Harpenden!
How to prepare for a job interview at The George of Harpenden
✨Know the Company Inside Out
Before your interview, take some time to research The George of Harpenden and Mitchells & Butlers. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be expected to inspire and lead a team. Prepare examples from your past experiences where you've successfully managed a team or improved guest experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Guest Experience
Since the role focuses on providing unforgettable guest experiences, think of specific instances where you went above and beyond for customers. Be ready to discuss how you would handle difficult situations and ensure every guest feels valued and welcomed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
