Hotel Duty Manager in Stoke-on-Trent

Hotel Duty Manager in Stoke-on-Trent

Stoke-on-Trent Full-Time 28208 - 35000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and support staff while ensuring exceptional guest experiences at The George Hotel.
  • Company: Join the vibrant team at The George Hotel in Lichfield.
  • Benefits: Permanent contract, competitive pay, extra holiday for long service, and enhanced rates for key shifts.
  • Why this job: Be part of a passionate hospitality team and make a difference in guests' stays.
  • Qualifications: Strong communication skills and a passion for customer service.
  • Other info: Flexible hours with opportunities for growth in a dynamic environment.

The predicted salary is between 28208 - 35000 £ per year.

We are recruiting for a Duty Manager to join our team here at The George Hotel, Lichfield. We are looking for someone who is customer focused and passionate about hospitality.

The ideal candidate could work between 30 and 37.5 hours across 4 or 5 days, this will include evenings and weekends. You will have strong interpersonal and communication skills and the ability to lead, motivate and support staff across the hotel.

You will help ensure any guest issues are resolved quickly and professionally as well as assisting with the smooth operations of the restaurant, special events and group bookings.

Come and join our amazing team and we can offer you:

  • A permanent contract (following a successful probation period)
  • £13.60 per hour
  • Pay for all hours worked
  • Additional holiday for long service
  • Enhanced rate of pay for working on key holidays

Hotel Duty Manager in Stoke-on-Trent employer: The George Hotel- part of Webb Hotel Group

At The George Hotel in Lichfield, we pride ourselves on fostering a vibrant and supportive work culture that values customer service and teamwork. As a Duty Manager, you will benefit from a permanent contract, competitive pay, and additional holiday for long service, all while working in a dynamic environment that encourages personal and professional growth. Join us to be part of a dedicated team that is passionate about delivering exceptional hospitality experiences.
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Contact Detail:

The George Hotel- part of Webb Hotel Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hotel Duty Manager in Stoke-on-Trent

✨Tip Number 1

Network like a pro! Reach out to people in the hospitality industry, especially those who work at The George Hotel. A friendly chat can open doors and give you insider info about the role.

✨Tip Number 2

Show off your personality! When you get to the interview stage, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you’ve handled tricky situations.

✨Tip Number 3

Be prepared to ask questions! Show your interest in the hotel by asking about their team culture or how they handle guest feedback. It shows you’re genuinely keen on being part of their amazing team.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.

We think you need these skills to ace Hotel Duty Manager in Stoke-on-Trent

Customer Focus
Passion for Hospitality
Interpersonal Skills
Communication Skills
Leadership Skills
Motivational Skills
Problem-Solving Skills
Operational Management
Event Coordination
Team Support
Conflict Resolution
Flexibility
Time Management

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your customer focus and how you've gone above and beyond to make guests feel special.

Highlight Your Interpersonal Skills: Make sure to emphasise your strong communication and interpersonal skills. We want to see how you’ve successfully led and motivated teams in the past, so include specific examples that showcase your leadership abilities.

Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at The George Hotel!

How to prepare for a job interview at The George Hotel- part of Webb Hotel Group

✨Know Your Hospitality Stuff

Make sure you brush up on your knowledge of the hospitality industry. Understand the key responsibilities of a Duty Manager and be ready to discuss how you would handle guest issues or support your team during busy times.

✨Show Off Your People Skills

Since strong interpersonal skills are crucial for this role, think of examples from your past experiences where you've successfully resolved conflicts or motivated a team. Be prepared to share these stories during the interview.

✨Flexibility is Key

The job requires working evenings and weekends, so be ready to discuss your availability. Show that you're adaptable and willing to take on shifts as needed, which will demonstrate your commitment to the role.

✨Ask Thoughtful Questions

Prepare some questions about the hotel’s operations, team dynamics, or guest experience strategies. This shows your genuine interest in the position and helps you assess if The George Hotel is the right fit for you.

Hotel Duty Manager in Stoke-on-Trent
The George Hotel- part of Webb Hotel Group
Location: Stoke-on-Trent

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