At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic customer experience.
- Company: The George Hotel Norwich, a vibrant place to work in the heart of the city.
- Benefits: Competitive pay, employee discounts, pension scheme, and on-site parking.
- Other info: Flexible shifts with opportunities for tips and career growth.
- Why this job: Join a friendly team and enhance your hospitality skills while meeting diverse guests.
- Qualifications: GCSE education and 3 years of hotel reception experience required.
Job Description:
Job information Part time Hotel Receptionist from the Company The George Hotel Norwich, located in the city Norwich in the country United Kingdom . This job opening requires a candidate with a GCSE education.Job Responsibility:
We are looking for a fully experienced receptionist to cover between 2 to 4 shifts per week (approximately 16 - 32 hours ). Shifts are from 7am till 3pm or 3pm till 11pm.Responsibilities include:
- Meeting, greeting and checking guests in and out of the hotel on our guestline system
- Attending to the needs of guests, to ensure a superb customer service experience.
- Building a good rapport with all guests and resolving any minor complaints/issues quickly to maintain high quality customer service
- Being responsible for accurate and efficient guest billing processes during your shift
- Undertaking general office duties, including correspondence, emails, filing and switchboard.
- Administering all routes of reservations to ensure that room bookings are made and recorded accurately.
- Ensuring that all reservations and cancellations are processed efficiently during your shift
- Keeping up to date with room prices and special offers to provide accurate information to guests.
- Reporting any maintenance, breakage or cleanliness problems to the maintenance team and housekeeping manager.
- Administering the general petty cash system and float in an accurate manner.
- Undertaking all training as required (e.g., first aid, health and safety, customer service).
- Adhering to all fire safety test procedures and assisting in the evacuation process in the event of fire.
Job Details:
Job Types: Part-time, Zero hours contract
Pay: £11.44-£12.00 per hour
Expected hours: 16 - 24 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Supplemental pay types:
- Tips
Experience:
- Hotel reception: 3 years (required)
Work Location: In person
Part time Hotel Receptionist in Norwich employer: The George Hotel Norwich
The George Hotel Norwich is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With flexible part-time shifts, competitive pay, and benefits such as a company pension and employee discounts, this role provides a rewarding opportunity for those passionate about delivering outstanding customer service in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Hotel Receptionist in Norwich
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay even better.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios with friends or family, like checking in a guest or handling a complaint. The more comfortable you are, the more confident you'll be during the real deal.
✨Tip Number 3
Network like a pro! Connect with other hospitality professionals on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about working in hotels.
✨Tip Number 4
Apply through our website! We’ve got all the latest openings, and applying directly shows your enthusiasm. Plus, it’s a great way to stand out from the crowd and get noticed by hiring managers.
We think you need these skills to ace Part time Hotel Receptionist in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hotel reception or customer service. We want to see how you've met the needs of guests and resolved issues in the past, so don’t hold back on those examples!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’d be a great fit for The George Hotel. We love seeing personality, so let your enthusiasm come through.
Show Off Your Skills:Mention any relevant skills that align with the job description, like your ability to handle guest billing or manage reservations. We’re looking for someone who can hit the ground running, so highlight what makes you the perfect candidate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The George Hotel Norwich
✨Know the Hotel Inside Out
Before your interview, make sure you research The George Hotel Norwich thoroughly. Familiarise yourself with their services, amenities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think about how you resolved complaints or created a positive experience, as this will demonstrate your ability to handle similar situations at the hotel.
✨Practice Common Interview Questions
Anticipate questions related to your experience in hotel reception and customer service. Practice responses to questions like 'How would you handle a difficult guest?' or 'What do you think makes excellent customer service?' This will help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re applying for a role where presentation is important!
