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- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
- Other info: Full training provided, with recognition and rewards for your hard work.
- Why this job: Be part of a dynamic team making a real difference in guests' experiences every day.
- Qualifications: Experience in hospitality preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience:
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
- Location suited to drivers or those with access to a car.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in Hexham employer: The George Hotel Chollerford
Contact Detail:
The George Hotel Chollerford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant in Hexham
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you’re interested in and ask if they have any upcoming vacancies. A friendly email or call can show your enthusiasm and might just land you an interview.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your experience aligns with the role of a Room Attendant. Show off your attention to detail and customer service skills – they’re key in this line of work!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes straight to the right people. Plus, you’ll be one step closer to joining our fantastic team at HotelCare, where we value your hard work and dedication.
We think you need these skills to ace Room Attendant in Hexham
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight any previous experience in housekeeping or similar roles. We want to see how your background aligns with the responsibilities of a Room Attendant, so don’t hold back!
Be Detail-Oriented: Since attention to detail is key for this role, use your application to showcase your meticulous nature. Mention specific tasks you've excelled at, like cleaning standards or customer service experiences that demonstrate your commitment to quality.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your application. Use a friendly tone but keep it respectful, as this reflects how you’ll interact with guests and coworkers in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find all the info you need about the role and our company there!
How to prepare for a job interview at The George Hotel Chollerford
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Experience
If you've worked in housekeeping or a similar role before, be prepared to share specific examples of your experience. Talk about how you maintained cleanliness, handled guest requests, or dealt with any challenges. This will highlight your suitability for the position and give the interviewer confidence in your abilities.
✨Demonstrate Your 'Can Do' Attitude
HotelCare values a positive attitude and flexibility. During the interview, express your willingness to learn and adapt to different situations. Share instances where you've gone above and beyond to ensure guest satisfaction, as this aligns perfectly with their commitment to excellence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Room Attendant. This shows your genuine interest in the role and helps you assess if it's the right fit for you.