At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and access to training and development programmes.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and grow your career in a thriving hospitality environment.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: The George and Dragon, Marlow
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With bespoke training through our Stepping Stones programme, generous employee benefits including enhanced maternity and paternity leave, and a commitment to career progression, we ensure that our staff thrive in a rewarding environment. Join us in our beautiful pubs and brasseries, where you can enjoy discounts, instant pay access, and be part of a community that celebrates excellence in hospitality.
Contact Details:
The George and Dragon, Marlow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop into one of the Heartwood locations. Familiarise yourself with the vibe and menu. This shows you’re genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since you’ll be working with guests, brush up on your communication and service skills. Role-play with a friend or family member to get comfortable with common scenarios you might face as a waiter or waitress.
✨Tip Number 3
Show your passion for food! When you apply, let us know about your love for quality dishes and great service. Share any experiences you have in hospitality or your favourite dining moments to make your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and find out more about our amazing perks and opportunities at Heartwood Collection.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in customer service or food and drink, and mention why you’re excited about joining Heartwood Collection specifically.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to read. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The George and Dragon, Marlow
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any seasonal dishes. Being able to discuss the food offerings confidently will show your genuine interest in the role and impress the interviewers.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. During the interview, share examples of how you've made guests feel special in previous roles. This will highlight your passion for excellent service and your ability to connect with customers.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to demonstrate how you'd handle certain situations with guests. Practising these scenarios beforehand can help you feel more comfortable and showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes or opportunities for progression within the company. This shows that you're not just interested in the job, but also in growing with Heartwood Collection.
