At a Glance
- Tasks: Lead operations to ensure exceptional food and service across multiple sites.
- Company: Join a people-first catering business passionate about great food and teamwork.
- Benefits: Competitive salary up to £50,000, with opportunities for growth and development.
- Other info: Be part of a team that values sustainability and innovation in dining.
- Why this job: Make a real impact in a dynamic environment focused on quality and customer satisfaction.
- Qualifications: Experience in hospitality management and strong communication skills required.
The predicted salary is between 45000 - 50000 £ per year.
- Genuine Dining - Support Operations Manager
- Full-time
- Employment Type: Permanent
About Genuine Dining
At The Genuine Dining Company, we believe that great food brings people together — and so should great workplaces.
We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces.
Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams.
Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.
Overview of role
This role is integral to ensuring our sites consistently deliver exceptional food, service, compliance, and financial performance while maintaining the highest standards of client satisfaction.
Working closely with Operations Managers, Site Managers, and support functions, you will provide operational guidance, project support, and hands‑on assistance across multiple catering contracts.
The successful candidate will be a strong communicator, capable of building relationships with clients and teams while driving continuous improvement throughout the business.
Main Responsibilities
- Projects and Continuous Improvement
- Assist with implementation of new systems, processes, and best practices.
- Share successful initiatives and best practice across contracts.
- Drive, track and measure the impact of new initiatives innovation
- Operational Support
- Support multiple sites or contracts, ensuring consistent delivery of operational standards.
- Support General Managers and site teams to deliver excellence across all areas.
- Quality, Standards & Compliance
- Ensure all services comply with legal, regulatory, and company requirements.
- Support the team onsite to ensure the highest standards of food quality, presentation, and service across all operations.
- Support internal audits, risk assessments, and continuous improvement initiatives.
- Uphold The Genuine Dining Company’s brand and reputation at every level.
Skills & Attributes
- Proven experience in a General Manager role within contract catering or hospitality.
- Excellent relationship management and stakeholder communication skills.
- Strong understanding of food service, client catering, and hospitality standards.
- Strategic thinker with a hands‑on, solution‑focused approach.
- Professional, credible, and confident.
- Passionate about delivering outstanding service and customer experience.
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Genuine Dining - Support Operations Manager in London employer: The Genuine Dining Co.
Join our dynamic team at Point of Ayr, where we prioritise a supportive work culture and employee well-being. As a Kitchen Porter, you'll enjoy industry-leading benefits, including 28 days of annual leave and meals provided during shifts, all while working in a brand new facility that fosters growth and teamwork. We are committed to your development and offer opportunities to enhance your skills in a fast-paced kitchen environment.
StudySmarter Expert Advice🤫
We think this is how you could land Genuine Dining - Support Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Genuine Dining Co.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Genuine Dining Co.
Don't be shy about reaching out to The Genuine Dining Co. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Genuine Dining - Support Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Genuine Dining Co. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Genuine Dining Co.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
