At a Glance
- Tasks: Provide top-notch tech support and improve our IT systems.
- Company: Join a multi-award-winning digital agency in the heart of Greater Manchester.
- Benefits: Enjoy competitive salary, private medical cover, and hybrid working.
- Other info: Dynamic team environment with great opportunities for personal growth.
- Why this job: Be a key player in a fast-growing company and enhance your tech skills.
- Qualifications: 3+ years in tech support with strong problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
TGG is a multi-award-winning digital agency based in Altrincham, Greater Manchester that is becoming one of the fastest growing, most talked about companies in the Northwest. Leading the way as pioneers in the e-commerce and fintech industries, we’re on the lookout for the very best people to join our growing team. As part of our rapid expansion, we’re looking for a proactive and reliable Senior IT Support Analyst to support, maintain and develop our internal IT systems and infrastructure. Helping provide day-to-day technical support, including ensuring system reliability and project work. You’ll play a key part in the development and improvement of our IT environment.
Key Responsibilities
- Providing first and second-line technical support to staff (hardware, software and networking issues)
- Maintain IT documentation, asset registers, and support logs
- Support backup, disaster recovery, and business continuity processes
- Assist with system upgrades, patches, and security updates
- Implement and maintain User Lifecycle management processes
- Assist in IT projects, support cyber compliance and infrastructure improvements
- Work with third-party vendors and service providers when required
- Troubleshoot and resolve IT issues in a timely manner
Skills And Qualifications
- 3 years’ + experience in a Tech Support role
- Good knowledge of Mac OS, Google, Windows operating systems and Microsoft 365
- Familiarity with hardware and software troubleshooting and setup
- Understanding of cybersecurity best practices
- Experience of using and implementing AI tools
- Strong problem-solving skills, and attention to detail
- Good communication skills with non-technical users
- Commercial awareness, sourcing hardware and software and knowing which solution is best practice and commercially viable
- Setting and maintaining relationships with external providers
What We Offer You
- Competitive salary and benefits package
- Opportunities for personal and professional growth
- Team socials and training programmes
- Private Medical cover
- On-site gym and shower facilities
- Hybrid working arrangement (4 days in-office, 1 remote)
Senior Information Technology Support Analyst employer: The Genius Group (TGG)
TGG is an exceptional employer, offering a dynamic work environment in the heart of Altrincham, where innovation meets collaboration. With a competitive salary and benefits package, opportunities for personal and professional growth, and a vibrant team culture that includes regular socials and training programmes, TGG is committed to nurturing talent and ensuring employee satisfaction. Join us to be part of a rapidly growing digital agency that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Genius Group (TGG) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Genius Group (TGG) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Genius Group (TGG)!
✨Direct Apply to The Genius Group (TGG)
Let's not forget to apply directly through the The Genius Group (TGG) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Information Technology Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Genius Group (TGG).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Genius Group (TGG). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Genius Group (TGG)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
