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- Tasks: Provide technical support and maintain IT systems in a fast-paced digital agency.
- Company: Join TGG, a multi-award-winning digital agency in Greater Manchester.
- Benefits: Competitive salary, private medical cover, gym access, and hybrid working.
- Other info: Enjoy team socials, training programmes, and excellent growth opportunities.
- Why this job: Be part of a pioneering team in e-commerce and fintech, making a real impact.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of various operating systems.
The predicted salary is between 30000 - 40000 £ per year.
TGG is a multi-award-winning digital agency based in Altrincham, Greater Manchester that is becoming one of the fastest growing, most talked about companies in the North West. Leading the way as pioneers in the e-commerce and fintech industries, we’re on the lookout for the very best people to join our growing team.
As part of our rapid expansion, we’re looking for a proactive and reliable IT & Infrastructure Support Analyst to support and maintain our internal IT systems and infrastructure. Helping provide day-to-day technical support, including ensuring system reliability, you’ll play a key part in the development and improvement of our IT environment.
Key Responsibilities- Providing first- and second-line technical support to staff (hardware, software, and network issues)
- Install, configure, and maintain laptops, desktops, printers, and mobile devices
- Manage user accounts, permissions, and access (e.g., Microsoft 365, Google)
- Monitor and maintain network infrastructure, including switches, routers, and Wi-Fi
- Support cloud services and on-premise systems
- Assist with system upgrades, patches, and security updates
- Troubleshoot and resolve IT issues in a timely manner
- Maintain IT documentation, asset registers, and support logs
- Support backup, disaster recovery, and business continuity processes
- Work with third-party vendors and service providers when required
- Assist in IT projects and infrastructure improvements
- Previous experience in an IT support or infrastructure role
- Good knowledge of Windows operating systems, Microsoft 365, Google and Mac OS
- Familiarity with hardware troubleshooting and setup
- Understanding of cybersecurity best practices
- Strong problem-solving skills and attention to detail
- Good communication skills with non-technical users
- Experience with cloud platforms (e.g., Azure, AWS)
- Previous exposure to firewall and security systems
- Commercial awareness, sourcing hardware and software and knowing which solution is best practice and commercially viable
- Setting and maintaining relationships with external providers
- Competitive salary and benefits package (depending on experience)
- Opportunities for personal and professional growth
- Team socials and training programmes
- Private Medical cover
- On-site gym and shower facilities
- Hybrid working arrangement (4 days in-office, 1 remote)
Information Technology System Analyst in Manchester employer: The Genius Group (TGG)
Contact Detail:
The Genius Group (TGG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology System Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect IT role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical prowess and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or explain complex concepts to non-techies. Confidence is key, so let’s nail those interview questions!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace Information Technology System Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT & Infrastructure Support Analyst. Highlight your relevant experience and skills, especially those related to technical support and system maintenance. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific projects or achievements that showcase your skills.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and come up with effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Genius Group (TGG)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft 365, and Google. Be ready to discuss your experience with hardware troubleshooting and cloud platforms like Azure or AWS. The more familiar you are with the tools they use, the better you'll impress them!
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved a tricky problem or improved a system's reliability. This will demonstrate your strong problem-solving skills and attention to detail, which are crucial for the role.
✨Communicate Like a Pro
Since you'll be dealing with non-technical users, practice explaining complex tech concepts in simple terms. During the interview, show that you can communicate effectively and patiently, making it clear that you can bridge the gap between tech and everyday users.
✨Research the Company Culture
TGG is known for its rapid growth and team spirit. Familiarise yourself with their values and recent projects. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their dynamic team.