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- Tasks: Support and maintain IT systems, providing technical support and improving infrastructure.
- Company: Join a multi-award-winning digital agency leading in e-commerce and fintech.
- Benefits: Competitive salary, private medical cover, gym access, and hybrid working.
- Other info: Enjoy team socials and opportunities for personal and professional growth.
- Why this job: Be part of a fast-growing team and make a real impact on IT development.
- Qualifications: Experience in IT support, knowledge of Windows, Microsoft 365, and cybersecurity.
The predicted salary is between 30000 - 40000 £ per year.
TGG is a multi-award-winning digital agency based in Altrincham, Greater Manchester that is becoming one of the fastest growing, most talked about companies in the North West. Leading the way as pioneers in the e-commerce and fintech industries, we’re on the lookout for the very best people to join our growing team.
As part of our rapid expansion, we’re looking for a proactive and reliable IT & Infrastructure Support Analyst to support and maintain our internal IT systems and infrastructure. Helping provide day-to-day technical support, including ensuring system reliability, you’ll play a key part in the development and improvement of our IT environment.
- Providing first- and second-line technical support to staff (hardware, software, and network issues)
- Manage user accounts, permissions, and access (e.g., Microsoft 365, Google)
- Monitor and maintain network infrastructure, including switches, routers, and Wi-Fi
- Troubleshoot and resolve IT issues in a timely manner
- Maintain IT documentation, asset registers, and support logs
- Assist in IT projects and infrastructure improvements
Previous experience in an IT support or infrastructure role is required, along with good knowledge of Windows operating systems, Microsoft 365, Google, and Mac OS. An understanding of cybersecurity best practices is essential, as well as commercial awareness, sourcing hardware and software, and knowing which solution is best practice and commercially viable.
We offer a competitive salary and benefits package (depending on experience), opportunities for personal and professional growth, team socials and training programmes, private medical cover, on-site gym and shower facilities, and a hybrid working arrangement (4 days in-office, 1 remote).
IT Systems and Reporting Analyst employer: The Genius Group (TGG)
Contact Detail:
The Genius Group (TGG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems and Reporting Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at TGG on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing your IT support successes. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Be ready for technical questions! Brush up on your knowledge of Windows, Microsoft 365, and cybersecurity best practices. We want to see that you’re not just book-smart but also practical.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at TGG.
We think you need these skills to ace IT Systems and Reporting Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems and Reporting Analyst role. Highlight your relevant experience in IT support, especially with Windows, Microsoft 365, and network infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining TGG and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled IT issues in the past, as this is key for the role. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at The Genius Group (TGG)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, Google, and Mac OS. Be ready to discuss specific experiences where you've tackled hardware or software issues, as well as any projects you've worked on that involved IT infrastructure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot under pressure and how you managed to keep things running smoothly. This will demonstrate your proactive approach and reliability.
✨Understand Cybersecurity Best Practices
Familiarise yourself with the latest cybersecurity trends and best practices. Be prepared to discuss how you’ve implemented security measures in previous roles, as this is crucial for maintaining system reliability and protecting sensitive information.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s IT environment and future projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.