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- Tasks: Support and maintain IT systems, providing technical support and improving infrastructure.
- Company: Join a multi-award-winning digital agency leading in e-commerce and fintech.
- Benefits: Competitive salary, private medical cover, gym access, and hybrid working.
- Other info: Enjoy team socials, training programmes, and excellent growth opportunities.
- Why this job: Be part of a fast-growing team and make a real impact on IT systems.
- Qualifications: Experience in IT support, knowledge of Windows, Microsoft 365, and cybersecurity.
The predicted salary is between 30000 - 40000 £ per year.
TGG is a multi-award-winning digital agency based in Altrincham, Greater Manchester that is becoming one of the fastest growing, most talked about companies in the North West. Leading the way as pioneers in the e-commerce and fintech industries, we’re on the lookout for the very best people to join our growing team.
As part of our rapid expansion, we’re looking for a proactive and reliable IT & Infrastructure Support Analyst to support and maintain our internal IT systems and infrastructure. Helping provide day-to-day technical support, including ensuring system reliability, you’ll play a key part in the development and improvement of our IT environment.
- Providing first- and second-line technical support to staff (hardware, software, and network issues)
- Manage user accounts, permissions, and access (e.g., Microsoft 365, Google)
- Monitor and maintain network infrastructure, including switches, routers, and Wi-Fi
- Troubleshoot and resolve IT issues in a timely manner
- Maintain IT documentation, asset registers, and support logs
- Assist in IT projects and infrastructure improvements
Previous experience in an IT support or infrastructure role is required, along with good knowledge of Windows operating systems, Microsoft 365, Google, and Mac OS. An understanding of cybersecurity best practices is essential, as well as commercial awareness, sourcing hardware and software, and knowing which solution is best practice and commercially viable.
We offer a competitive salary and benefits package (depending on experience), opportunities for personal and professional growth, team socials and training programmes, private medical cover, on-site gym and shower facilities, and a hybrid working arrangement (4 days in-office, 1 remote).
Information Technology System Analyst employer: The Genius Group (TGG)
Contact Detail:
The Genius Group (TGG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology System Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It’s a great way to connect with potential employers and show off your passion for IT.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. We all know that hands-on experience speaks volumes, so be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Check out our website for the latest job openings. We’re always on the lookout for talented individuals like you, and applying directly through us can give you an edge!
We think you need these skills to ace Information Technology System Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT System Analyst. Highlight your experience with Windows, Microsoft 365, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully troubleshot IT issues. We’re keen to see how you approach challenges and find solutions, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Genius Group (TGG)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, Google, and Mac OS. Be ready to discuss specific experiences where you've tackled hardware or software issues, as well as any projects you've worked on that involved IT infrastructure.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot under pressure and how you managed to keep things running smoothly. This will demonstrate your reliability and proactive nature.
✨Understand Cybersecurity Best Practices
Since cybersecurity is a key part of the role, make sure you can talk about best practices and any relevant experience you have. Familiarise yourself with common threats and how to mitigate them, as this will show you're serious about keeping systems secure.
✨Be Ready for Team Dynamics
TGG values teamwork, so be prepared to discuss how you work with others. Share examples of how you've collaborated on IT projects or provided support to colleagues. Highlighting your communication skills will help you stand out as a great fit for their team.