At a Glance
- Tasks: Provide tech support for digital products and create automated workflows.
- Company: Join a forward-thinking organisation focused on digital innovation.
- Benefits: Full-time hours, inclusive culture, and opportunities for professional growth.
- Other info: Diverse team environment with flexible working options available.
- Why this job: Make a real impact by enhancing digital services and supporting learning.
- Qualifications: Experience in IT support and knowledge of digital tools required.
The predicted salary is between 30000 - 40000 £ per year.
The Digital Support Officer is responsible for providing technical support for the organisation's digital products and IT services. With a strong focus on quality assurance, issue management and problem-solving, they help to ensure that the organisation has reliable and efficient digital products, IT infrastructure and business applications. They play a key role in creating automated workflows that align with business needs; provide functional testing for product developments and IT updates; and support digital skills learning and development across the organisation.
What you will need to be successful:
- Higher National Diploma (SCQF level 7) or professional accredited course in Computing or IT, or equivalent attested vocational or work-based training
- ITIL (IT Infrastructure Library) training and certification (desirable)
- Evidence of ongoing professional learning
- Bachelor's degree in computing science or related discipline (SCQF level 9) (desirable)
- ISTQB (International Software Testing Qualification Board) Foundation Level training and certification (desirable)
- Experience in a digital and/or IT support role, including the use of helpdesk and issue management software
- Experience of testing digital products and/or IT services
- Experience of ITIL process governance and methodology
- Knowledge of AI technologies and good awareness of responsible use
- Knowledge of workflow automation tools
- Knowledge of information security compliance and best practice
- Experience in building and maintaining effective working partnerships with internal and external users/partners/suppliers
- Excellent digital literacy including competency with Microsoft 365 applications (including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Dynamics)
We don't expect perfection. If you don't meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role, we encourage you to still apply. We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.
Working Hours / Pattern:
We see this role being based on full time working hours of 35 hours per week, however we would still like to hear from you if you are interested in the role but have alternative needs in relation to working hours or pattern.
Application and Selection Process:
Apply via our website GTC Scotland Vacancies by the closing date of Monday 6 July 2026 (5.00pm). Invites to interview will be issued week commencing Monday 20 July 2026. Interviews will take place via Microsoft Teams on Wednesday 19 and Thursday 20 August 2026. We advise you to hold these dates in your diary. If you have a medical condition or other individual need which you believe may affect our interview/assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required.
Please note that GTC Scotland is unable to provide sponsorship for work visas. If you have any questions about the role or about the application process, please contact recruitment@gtcs.org.uk.
Digital Support Officer (23 Month Fixed Term Contract) - 477733 employer: The General Teaching Council for Scotland
At GTC Scotland, we pride ourselves on being an excellent employer that values diversity and inclusion, fostering a supportive work culture where every team member can thrive. As a Digital Support Officer, you will benefit from a collaborative environment that encourages professional growth through ongoing learning opportunities and the chance to work with cutting-edge digital technologies. Our commitment to flexible working patterns ensures that you can balance your personal and professional life while contributing to meaningful projects that enhance our digital services.
Contact Details:
The General Teaching Council for Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Officer (23 Month Fixed Term Contract) - 477733
✨Get Involved in Tech Meetups
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We think you need these skills to ace Digital Support Officer (23 Month Fixed Term Contract) - 477733
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at The General Teaching Council for Scotland, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at The General Teaching Council for Scotland can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at The General Teaching Council for Scotland will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at The General Teaching Council for Scotland
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at The General Teaching Council for Scotland. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at The General Teaching Council for Scotland.
