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- Tasks: Join our team to provide top-notch customer service in the beauty industry!
- Company: We're a fast-growing, founder-led brand in the nail beauty sector.
- Benefits: Enjoy hybrid work, 25 days holiday, healthcare cash plan, and discounts on products.
- Why this job: Be part of an exciting journey in a supportive culture that values teamwork and fun.
- Qualifications: Experience in customer service and omnichannel communication is a must.
- Other info: This is a 3-month FTC role based in Brighton HQ.
The predicted salary is between 24000 - 36000 £ per year.
About the role Do you have experience in a Customer Services role and interest and/or experience in the beauty industry We are one of the fastest growing most impressive new brands in the quality nail beauty industry. We are a founder led brand and we are rapidly becoming an international trendsetting driving force in the industry. This is a hugely exciting time to be part of our story! Youll join our team based in our new Brighton HQ and report to the Customer Services Lead. You will be responsible for offering a seamless and professional experience for all communications into the customer service team providing additional supportover this festive period which is typically our busiest time of the year. In this role you can expect to: Respond to customer enquiries via phone email and live chat in a timely and professional manner. Conduct outbound sales calls to prospective and existing customers to promote products and services. Provide accurate information about products services and policies to our customers Resolve customer issues and complaints efficiently ensuring customer satisfaction (including customer orders and returns) andproviding troubleshooting guidance and solutions. Report common issues and trends to the management team to enhance product and service offerings. Work closely with sales marketing and technical teams to ensure a cohesive approach to customer service. Develop and maintain strong relationships with customers to foster repeat business and customer loyalty. This is a hybrid position 3 days a week in the our Brighton HQ. About you: Our CS team always put the customer first and we take pride that will always speak to a team member to settle their query. We are looking for someone who is as passionate about customer satisfaction quick resolutions and representing the brand in a friendly and engaging manner as we are. For this role we think you will also need: To be comfortable working in a call centre environment. Experience of omnichannel communications (telephone email live chat WhatsApp Instagram). To be patient calm and assertive where needed but flexible helpful and professional for the vast majority of the time. Confident articulate communicator with clear diction excellent written English and a polite helpful attitude full of authority and gravitas. Experienced in using online communication and social media able to demonstrate the appropriate professional language and brand tone of voice. Ability to build rapport and generate buyin with stakeholders; a friendly team player who is energetic and committed hardworking and ambitious. Previous experience working in both an outbound/inbound call environment. Why TGB At TGB were driven by passion and dedication to become a leader in our industry. What sets us apart is our founderled approach fostering a closeknit and supportive culture where teamwork and fun go hand in hand. We truly value every team members contributions and offer a range of rewards and recognition to celebrate your achievements. What we can offer you: Hybrid working 25 days holiday bank holidays (prorata) Daisy days (extra 2 days off throughout the year) Holiday purchase scheme (5 days) Healthcare cash plan (via. Health Shield) Discount on Peacci products Regular funded company events Season ticket loan What happens next 1. Apply! 2. Screening call with our Talent team (30min) 3. Interview with hiring manager (1hr) 4. Practical interview (Brighton HQ 1 hr) 5. Meet & Greet with team (1hr)
Customer Service Specialist - FTC 3 Months employer: The GelBottle Inc.
Contact Detail:
The GelBottle Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - FTC 3 Months
✨Tip Number 1
Familiarize yourself with the beauty industry, especially nail products. Understanding the products and services we offer will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills in various formats, such as phone calls, emails, and live chats. Being comfortable with omnichannel communication is crucial for this role, so consider role-playing scenarios to build your confidence.
✨Tip Number 3
Showcase your ability to handle customer complaints and resolve issues efficiently. Think of examples from your past experiences where you turned a negative situation into a positive outcome, as this will highlight your problem-solving skills.
✨Tip Number 4
Emphasize your teamwork and relationship-building skills. We value a friendly team player who can foster strong relationships with customers, so be ready to share how you've successfully collaborated with others in previous roles.
We think you need these skills to ace Customer Service Specialist - FTC 3 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills related to the beauty industry. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to handle customer inquiries across various channels. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your articulate and professional writing style. Pay attention to grammar and clarity to make a strong impression.
Highlight Teamwork and Flexibility: Emphasize your ability to work well in a team and adapt to different situations. Provide examples of how you've successfully collaborated with others in previous roles, especially in high-pressure environments.
How to prepare for a job interview at The GelBottle Inc.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer satisfaction during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a fast-paced environment.
✨Demonstrate Omnichannel Communication Skills
Since the role involves various communication channels, be prepared to discuss your experience with phone, email, live chat, and social media interactions. Highlight any specific tools or platforms you've used and how you adapted your communication style for each.
✨Prepare for Common Customer Scenarios
Think about potential customer issues you might encounter in this role and how you would resolve them. Practice articulating your thought process clearly and confidently, as this will showcase your problem-solving skills.
✨Emphasize Teamwork and Collaboration
The company values a close-knit team culture, so be ready to discuss how you work well with others. Share examples of how you've collaborated with different departments to enhance customer service and drive results.
