At a Glance
- Tasks: Support customers via phone, email, and digital channels, ensuring a brilliant experience.
- Company: Join a vibrant, founder-led company on an exciting growth journey.
- Benefits: Enjoy hybrid working, a yearly bonus, personal development fund, and extra holiday days.
- Other info: Collaborative culture with fun team events and excellent career growth opportunities.
- Why this job: Make a significant impact in a fast-paced environment while helping people.
- Qualifications: Experience in customer support, strong communication skills, and a passion for beauty.
The predicted salary is between 25185 - 28000 £ per year.
The GelBottle Inc. is on an exciting growth journey, and we're looking for a Customer Experience Specialist to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!
As part of our Customer Experience team, you’ll support customers across phone, email and digital channels, helping with everything from orders and product advice to application support and issue resolution - all while delivering a brilliant customer experience at every touchpoint.
Your Role:
- Be the go-to voice of the brand, supporting customers across phone, email and digital channels.
- Handle a high volume of customer queries with confidence, empathy and professionalism.
- Help customers with orders, deliveries, returns and account queries, delivering quick and effective resolutions.
- Provide clear advice on products, specifications and application support.
- Manage digital tickets efficiently, keeping response times high and customers updated every step of the way.
- Work closely with internal teams to solve more complex issues and deliver a seamless customer experience.
- Support customers with placing orders, tracking shipments and managing their accounts.
- Monitor customer feedback across digital channels while maintaining a friendly, professional brand tone.
- Spot recurring trends and share ideas to improve processes, FAQs and the overall customer journey.
About you:
We’re looking for someone with proven experience in a fast-paced customer experience or support role who loves helping people and thrives in a busy environment. You’ll be a confident communicator, able to manage multiple queries at once while delivering a professional, customer-first experience across phone and digital channels.
What you'll bring:
- Experience in a customer experience or support role within a fast-paced environment.
- An interest in beauty, cosmetics or the professional nail industry is highly desirable.
- Strong communication skills with the confidence to build great customer relationships across phone and digital channels.
- A proactive, solutions-focused mindset with the ability to stay calm under pressure.
- Confidence managing multiple customer queries at once while keeping service levels high.
- A collaborative approach and genuine passion for delivering brilliant customer experiences.
- Comfortable using digital systems, ticketing platforms and order management tools.
- Experience with Zendesk, Gorgias or NetSuite would be a bonus.
Why TGB?
At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.
What we can offer you:
- Hybrid working
- Yearly company bonus
- £1,000 yearly personal development fund
- 5 study days a year
- 25 days holiday plus bank holidays
- 'Daisy days' (extra 2 days off throughout the year)
- Holiday purchase scheme (+5 days)
- Birthday bonus (after one year’s service)
- Enhanced maternity leave
- Long service award (additional holiday allowance)
- 3 month’s sabbatical offered upon 3 years’ service
- Healthcare cash plan (via Health Shield)
- Electric car lease scheme (via salary sacrifice)
- Discount on spa treatments and consumer products
- Life assurance plus pension scheme
- Regular funded company events
- Season ticket loan
Customer Experience Specialist in Brighton employer: The GelBottle Inc
The GelBottle Inc. is an exceptional employer that champions a vibrant and supportive work culture, perfect for those passionate about customer experience in the beauty and cosmetics industry. With a founder-led approach, employees enjoy a range of benefits including hybrid working, a generous personal development fund, and unique perks like 'Daisy days' and a birthday bonus, all while being part of a team that values collaboration and celebrates individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The GelBottle Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The GelBottle Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The GelBottle Inc:Your cover letter is your chance to shine! Tell us why you want to work at The GelBottle Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The GelBottle Inc!
How to prepare for a job interview at The GelBottle Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
