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For Companies At a Glance
- Tasks: Manage technical implementation projects and optimise customer journeys with innovative solutions.
- Company: Join GBG, a leader in digital identity verification with over 30 years of experience.
- Benefits: Diverse and inclusive workplace, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enabling safe digital lives for genuine people everywhere.
- Qualifications: Experience in SaaS implementation, SDKs, APIs, and strong client-facing skills.
- Other info: Dynamic team environment with opportunities to develop and deliver advanced training.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About GBG: Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
The Team And Role
Professional Services — Implementation Team. The Implementations team sits within Professional Services EMEA, working closely with a wide range of stakeholders: Account Managers; Customer Success Managers; Product Managers; Technology and Solutions Consultants. Working in partnership with our Sales Teams, our purpose is to bring customer relevant solutions to our sales process across discovery, demos, thought leadership, services scoping, coaching, and facilitation.
As a Senior Implementation Consultant you will manage the solution and implementation process including requirements for functional specs, design, custom development, integration, testing, and deployment. You will work closely with our Sales teams to ensure that clients are satisfied with our services and that we are meeting the goals outlined in our contracts.
What You Will Do
- Ensure technical implementation projects for our GBG Identity products are delivered on time and within budget, to defined time and quality SLAs and client expectations.
- Work with new and existing customers in collaboration with the sales team, develop and deliver technical implementation solutions that optimise the customer journey, driven by SDKs and API integrations.
- Coordinate the implementation of identity solutions to our customers taking operational ownership for delivery.
- Become a technical expert in GBG's solutions and develop a good understanding of the market drivers for GBG's solutions; have the commercial ability to identify opportunities and introduce/position GBG products into customer lifecycles.
- Create and develop comprehensive documentation; project plans encompassing resource assignment, technical implementation guidance (APIs/SDKs, sample code etc), testing and training plans.
- Ensure successful transition to support teams post-implementation.
- Optimise existing project documentation and work with wider implementation team and management to enhance/improve implementation.
- Assist Senior Solutions Consultants on large complex implementations and large internal projects as required.
- Continually analyse and assess client needs and make the necessary follow ups to ensure client satisfaction.
- Deliver complex and advanced training and workshops to our customers.
- Deliver ongoing enhanced monthly support for specific customers as needed.
- Provide training and support to junior consultants and other PS team members.
Skills we are looking for
- Experience in professional services and implementation of SaaS solutions.
- Worked with SDKs & APIs to integrate SaaS services.
- Have created technical implementation documentation.
- Strong commercial and client facing skills and ability to present complex information to a wide variety of audiences.
- Proactive approach to customer management able to anticipate actions needed to drive outstanding customer journeys.
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to us and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Senior Implementation Consultant - Professional Services (3957) employer: The GB Group
Contact Detail:
The GB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Consultant - Professional Services (3957)
✨Tip Number 1
Network like a pro! Reach out to current employees at GBG on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding GBG's products inside out. Dive into their identity solutions and think about how your experience with SDKs and APIs can add value. Show them you’re not just another candidate!
✨Tip Number 3
Practice your presentation skills! As a Senior Implementation Consultant, you'll need to convey complex information clearly. Run through potential scenarios and be ready to showcase your ability to engage diverse audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining the GBG team and contributing to our mission.
We think you need these skills to ace Senior Implementation Consultant - Professional Services (3957)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Implementation Consultant role. Highlight your experience with SaaS solutions, SDKs, and APIs, as these are key to what we do at GBG.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise in your application. We want to see how you've created implementation documentation and managed projects in the past, so be specific!
Demonstrate Client-Facing Experience: Since this role involves a lot of interaction with clients, share examples of how you've successfully managed customer relationships. We love seeing proactive approaches that lead to outstanding customer journeys.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The GB Group
✨Know Your Stuff
Make sure you have a solid understanding of GBG's identity solutions and the market they operate in. Brush up on SDKs and APIs, as you'll need to discuss how these integrate into customer journeys. Being able to speak confidently about technical implementation will impress your interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed SaaS implementations or worked closely with clients. Highlight your ability to create technical documentation and how you've optimised customer experiences in previous projects. This will demonstrate your hands-on experience and problem-solving skills.
✨Engage with the Team
Since you'll be working closely with various stakeholders, show your collaborative side during the interview. Ask questions about the team dynamics and how they work together to deliver solutions. This not only shows your interest but also helps you gauge if you'd fit well within their culture.
✨Anticipate Client Needs
Demonstrate your proactive approach by discussing how you've anticipated client needs in the past. Share examples of how you've followed up with clients to ensure satisfaction and how you've adapted solutions based on their feedback. This will highlight your commitment to outstanding customer service.
