At a Glance
- Tasks: Support sales and customer service while handling various admin tasks in a friendly environment.
- Company: Join The Garlic Farm, a vibrant food business with a welcoming team.
- Benefits: Enjoy staff discounts, pension scheme, and potential profit share after two years.
- Other info: Flexible hours up to 24 per week, with growth opportunities in a dynamic setting.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: Confident phone manner, IT skills, and a proactive attitude are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
The Garlic Farm in Newchurch is a popular Island food business with a shop, restaurant, holiday accommodation and active ecommerce and wholesale departments, selling garlic products to customers all over the UK. Our team is friendly, welcoming, committed, and hard-working.
Salary: £13.45ph – we are a National Living Wage Employer
Contract Type: Permanent up to 24hrs per week, increasing during busy periods.
The Garlic Farm is growing, and we are now looking for an enthusiastic and hardworking person to join our Sales and Customer Service Team, within our office, just a short distance from The Garlic Farm’s main site. The successful candidate will be required to have a flexible approach and be enthusiastic to learn since this job will cover many distinct tasks, including sales calls to existing and prospective customers.
This role is all about you being on hand to support our existing team and customers. Therefore, we are looking for a customer focused individual who can handle a range of administration and sales tasks as well as various customer enquiries with a methodical, calm, and friendly approach, always making it a pleasure for people to contact the office.
This opening is ideal for an all-rounder who will need to be happy to pitch in with the rest of the team and show flexibility to undertake any other duties or responsibilities as required.
Skills and Experience- Must have confident phone manner
- Experience in Sales an advantage
- Excellent I.T. skills, and be able to learn and pick-up new systems quickly
- Be competent using Microsoft Office – Word, Excel and Outlook
- Knowledge Sage50 Accounts an advantage
- Proactive, self-motivated and disciplined
- Excellent attention to detail and organisation skills
- Ability to plan and prioritise different types of work
- Be able to maintain a calm and flexible attitude to work
- Be able to remain calm under high pressure
- Staff discount at our shop & restaurant
- Pension Scheme
- Discretionary Profit share bonus after 2 years employment
- Discretionary Healthcare Cashback scheme – after 6 months employment
- Discretionary Group Accident Insurance
- Various additional benefits available
Hours for this position will range and are likely to be up to 24 hours per week, your standard working days/hours will usually be between Monday to Friday 9am to 5pm, with the possibility of additional hours during our busier periods.
PLEASE NOTE: Due to our location not being on a public transport route, having your own transport will be essential for this position.
The Garlic Farm is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Sales, Admin & Customer Service Support employer: The Garlic Farm
The Garlic Farm in Newchurch is an excellent employer, offering a friendly and supportive work environment where team members are valued and encouraged to grow. With competitive pay, flexible hours, and a range of benefits including staff discounts and a profit share bonus, employees can enjoy a rewarding career while contributing to a beloved local business. The unique location provides a vibrant atmosphere, making it an ideal place for those who thrive in a dynamic and community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales, Admin & Customer Service Support
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Garlic Farm and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Garlic Farm and let us see your personality shine through!
We think you need these skills to ace Sales, Admin & Customer Service Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Garlic Farm.
Get Familiar with Our Brand:Before applying, take some time to learn about The Garlic Farm and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Garlic Farm
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Garlic Farm.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Garlic Farm will surely appreciate.
