Care navigator in Leeds

This vacancy will be starting around end of Aug to Mid Sept 2025 The role is very varied and requires a candidate who can work in a fast paced environment and with accuracy. You will need to have exceptional communication and people skills both of which will help you to achieve a rewarding role in this supportive organisation.

We have a keen team ethos at the Garden Surgery which is underpinned by training and mentoring. There are opportunities to support the clinical team with various administrative duties which help to create multiskilled personnel and shares knowledge and progression too

You will need to be resilient and have a good work ethic to be able to keep up with changes and provide a care navigation service to our patients.

Main duties of the job

This role is clerical and administrative and involves dealing with people who are often distressed or frustrated so good listening and communication skills are needed to project a confident and positive approach to problems.

About us

At the Garden Surgery, we aim to be inclusive and supportive. We organise social events to spend time together out of work and all our employees an extra days leave on their birthday. We have a weekly fruit delivery for staff and the odd bake off which usually involves cake and buns! For healthier staff there is the Park run and the odd event that involves a bit of competition…

We all work hard to provide a good, reliable service to patients and we value each other too.

Job responsibilities

Job Title: MedicalReceptionist

Department:Reception andAdministration Team

Main Purpose of Job:

To provide a focal point of contact for patients of the practice and administrative support to the practice\’s clinicians.

Main Duties:

Welcoming patients and visitors face to face and over telephone

Ensure confidentiality is maintained at all times

Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner

Ensure patient is dealt with in an efficient and appropriate way

Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person

Management of Patient Registration:

Taken necessary details from patient to ensure appropriate registration form is provided to patient

Ensure all required details on the registration forms are complete

Register patient on computer and book new patient check with Practice nurse or HealthCare assistant

Appointment management:

Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional

Ensure necessary details are obtained from patient to book appointment i.e. Name and address, reason for attendance Confirm the correct patient has been booked into the appointment slot

Provide an efficient appointment booking service

Effectively handling requests for cancellation and rearranging of appointments

Actioning requests/directions from doctors/nurses Diary management

Create requests for home visits and passing clinically based messages promptly

Ensure all necessary, appropriate and relevant information is obtained to deal with problems

Manage daily results and distribute to clinicians

Calling Patients for checks

React to directions to call in patient groups where required and with appropriate training

Repeat prescribing and online access management

Administration of outgoing communications and / or samples

Safeguard all keys, cash and accessible patient identifiable information

Review personal and teams responsibilities regularly

Use initiative and competence to identify outstanding actions and tasks accordingly

Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook

Report inadequacies in building and be responsible for Health and Safety

Identify own training needs

Participate in Significant event analysis process

Accept and react to change

Work reliably, calmly and competently under pressure

Be positive, honest and professional in your approach

Communicate capable, act resourcefully

Work at all times in an organised way and in accordance with protocols, procedures and regulation including the staff handbook

RESPONSIBILITY / ACCOUNTABILITY

Not Applicable

Responsible for Equipment

The postholder is not responsible for the maintenance of any equipment used to perform their duties, however, they would be expected to use the equipment correctly and as instructed as part of their induction. Any faults/issues should be reported to the responsible person.

Reports to Practice Manager

Accountable to The Practice Manager and Partners

THIS JOB DESCRIPTION IS NOT EXHAUSTIVE, OTHER AD HOC RESPONSIBILITIES WILL BE ALLOCATED TIME TO TIME WITH THE APPROPRIATE TRAINING AND SUPERVISION WHERE NECESSARY

Person Specification

Experience

• Awareness of health inequalities and vulnerability
• Ability to be non-judgemental
• Experience within a GP Practice

Qualifications

• GCSE grade 4 or C or above in English and Maths
• Experience in:
• Fast paced environment

Skills

• Ability to problem solve
• Great communication skills (including telephone based and face to face)
• Patience and understanding
• Awareness of compliance standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.