At a Glance
- Tasks: Balance financial transactions, assist guests, and ensure hotel security overnight.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or finance, strong attention to detail, and great communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the role…
The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.
The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and its guests overnight, as well as completing a number of administrative and preparation duties.
You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.
About you…
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- An empathetic and a professional approach at all times
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one's own time
- Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
#INDLP
Night Auditor in London employer: The Gantry Hotel London
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that champions diversity, health, and wellbeing. Our Night Auditors enjoy a range of benefits including flexible working arrangements, generous leave policies, and opportunities for professional growth, all while contributing to a team that is consistently recognised as one of the Top 30 Best Places to Work in Hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Auditor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to finance and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your skills! If you have experience with property management systems or financial reconciliation, be sure to highlight these during your conversations. Tailor your pitch to showcase how you can add value to the team at RBH.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at RBH.
We think you need these skills to ace Night Auditor in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team and contributing to our guests' experiences.
Highlight Relevant Experience:Make sure to showcase any previous roles in hospitality or finance that relate to the Night Auditor position. We’re keen on seeing how your skills align with what we need, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for attention to detail, so make sure your application reflects that!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at The Gantry Hotel London
✨Know Your Numbers
As a Night Auditor, you'll be dealing with financial transactions daily. Brush up on your accounting principles and be ready to discuss how you've handled financial reconciliations in the past. This shows you understand the role's core responsibilities.
✨Showcase Your Customer Service Skills
You'll be interacting with guests during the night shift, so prepare examples of how you've provided excellent customer service. Think about times when you resolved guest inquiries or handled difficult situations with professionalism.
✨Familiarise Yourself with Technology
Since basic IT skills and familiarity with property management systems are essential, make sure you know the common software used in hospitality. If you have experience with specific PMS, mention it during the interview to highlight your readiness for the role.
✨Demonstrate Flexibility and Focus
Working night shifts requires a unique mindset. Be prepared to discuss how you manage your time and stay productive during late hours. Share any strategies you use to maintain focus and handle emergencies effectively.
