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- Tasks: Be the friendly face of our hotel, handling reservations and guest queries with a smile.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay, discounts on stays, food, and wellness, plus career development opportunities.
- Other info: Flexible shifts available, with opportunities for growth and recognition.
- Why this job: Create unforgettable guest experiences in a supportive and dynamic environment.
- Qualifications: A warm personality, great communication skills, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the Role: As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave. From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you’ll keep things running smoothly at the front desk. You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction-free experience from check-in to check-out. Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.
About You: You will thrive at Cairn Group because you are:
- A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member.
- A Service Superstar – Your creativity and ‘can-do’ attitude and anticipation of guests’ needs ensures every experience is best-in-class.
- Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence.
- Polished Professional – You present yourself with confidence and professionalism.
- Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement.
- A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Receptionist in London employer: The Gantry Hotel London
Contact Detail:
The Gantry Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your bubbly personality and service skills, as these are key for a Receptionist role.
✨Tip Number 3
Dress to impress! As a Receptionist, your appearance matters. Make sure you look polished and professional for your interview. It’s all about making that great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your professionalism.
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bubbly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, you’re applying for a role where first impressions matter!
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for in a Receptionist. Highlight your service skills, teamwork, and how you stay cool under pressure. This shows us you’ve read the job description and understand what it takes to thrive at Cairn Group.
Be Professional Yet Approachable: While we love a friendly tone, keep it professional too! Use clear language and check your spelling and grammar. A polished application reflects your attention to detail, which is super important for a Receptionist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at The Gantry Hotel London
✨Know the Company
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Personality
As a Receptionist, your bubbly personality is key! During the interview, let your warmth and enthusiasm shine through. Share examples of how you've created memorable experiences for guests in the past, and don’t hesitate to show your sense of humour—hospitality is all about making connections!
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult guests or manage stress during busy times. Prepare specific examples from your previous experience that demonstrate your skills as a service superstar and team player. Practising these responses can help you feel more confident.
✨Dress to Impress
First impressions matter, especially in hospitality! Make sure to dress professionally and present yourself well. A polished appearance reflects your commitment to the role and shows that you take pride in your work. Remember, you’re not just representing yourself; you’re also representing Cairn Group!