Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the guest experience and manage a dynamic front office team.
- Company: The Gantry, part of Hilton’s Curio Collection, known for its design-led approach.
- Benefits: Competitive salary, bonuses, discounts on F&B, spa, retail, and cinema.
- Other info: Join a leading hotel management company with great career development opportunities.
- Why this job: Shape the guest experience in a fast-paced, evolving hotel environment.
- Qualifications: Experience in a busy hotel, strong leadership, and commercial awareness.
The predicted salary is between 30000 - 40000 £ per year.
Lead the arrival. Set the standard. We’re looking for a Front Office Manager to lead the guest experience at The Gantry. This is not a standard front office role. It’s about owning the arrival, setting the tone, and leading a team that delivers a confident, consistent guest experience in a fast-moving East London environment.
The Role
- You’ll take ownership of the guest experience from first impression through to departure — ensuring the operation runs smoothly, efficiently and with purpose.
- You’ll lead and develop the team, drive standards, and bring a level of control and consistency that reflects where the hotel is heading.
- Leading reception and guest services day-to-day.
- Driving a confident and consistent arrival experience.
- Managing rotas, staffing levels and payroll control.
- Owning guest feedback and service recovery.
- Building and developing a confident, forward-thinking team.
- Working closely with Rooms, F&B and Commercial teams.
- Supporting the wider direction of the hotel as it continues to evolve.
About You
- You’re already operating in a busy hotel environment and understand what good looks like.
- You are comfortable leading from the front in a high-volume hotel.
- Commercially aware — you understand the impact of service on revenue.
- Calm under pressure and decisive when it matters.
- Strong with people — able to build, develop and challenge a team.
- Focused on standards, detail and consistency.
Why The Gantry
The Gantry is a design-led hotel in Stratford, part of Hilton’s Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence, the hotel is evolving its position in the London market. This is a hotel in transition — reshaping its spaces, building new revenue streams, and raising standards across the operation. For the right person, this is an opportunity to step into a role with real impact — shaping the guest experience at the front line of a business that is moving forward.
The Offer
- Competitive salary.
- Bonus and incentives.
- Hilton and Cairn Group benefits including 50% F&B Discounts, Spa, Retail and Cinema discounts.
- Development opportunities within Cairn Group.
Why Cairn Group
Cairn Group is one of the UK’s leading hotel management companies, working with globally recognised brands across a growing portfolio of hotels and hospitality businesses. Joining Cairn means becoming part of a business that values individuality, entrepreneurial thinking and career development, while giving leaders the autonomy to make a real impact within their hotels.
Front Office Manager in London employer: The Gantry Hotel London
Contact Detail:
The Gantry Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share your story and what makes you the perfect fit for a Front Office Manager role. Keep it concise but engaging – you want them to remember you!
✨Tip Number 3
Show up at the hotel! If you’re eyeing The Gantry, pop in for a coffee or a meal. Chat with the staff, get a feel for the vibe, and express your interest in person. It shows initiative and can make a lasting impression.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Tailor your approach to highlight how you can lead the guest experience and drive standards at The Gantry.
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for hospitality – it’ll help us get a feel for how you’d fit into our team.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Manager role at The Gantry. Highlight your experience in leading teams and managing guest experiences, and don’t forget to mention any relevant achievements that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your key experiences and skills, making it easier for us to see why you’re the right fit.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at The Gantry Hotel London
✨Know the Hotel Inside Out
Before your interview, make sure you research The Gantry and its unique offerings. Understand their guest experience philosophy and how they differentiate themselves in the East London market. This will show your genuine interest and help you align your answers with their values.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to drive standards and develop team members, as this is crucial for the role.
✨Showcase Your Commercial Awareness
Be ready to discuss how service impacts revenue. Think of specific instances where your actions led to improved guest satisfaction and, consequently, increased revenue. This will demonstrate that you understand the business side of hospitality.
✨Prepare for Scenario Questions
Expect questions about handling guest feedback and service recovery. Prepare scenarios where you turned a negative experience into a positive one. This will illustrate your problem-solving skills and your commitment to maintaining high standards.