At a Glance
- Tasks: Lead performance assessments and manage relationships to ensure the National Lottery operates effectively.
- Company: Join the Gambling Commission, a respected regulatory authority in the UK.
- Benefits: Enjoy a Civil Service Pension, 26-29 days holiday, and flexible working options.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact by ensuring billions support charities and society through the National Lottery.
- Qualifications: Experience in performance measurement, risk management, and stakeholder engagement required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid working Birmingham office 1 day per week
Contract: Fixed-term contract for 18 months for a short-term project or piece of work
Hours: Full-time (37 hours per week)
As Senior Performance Manager, you will be part of the Gambling Commission team that monitors and manages the performance of the National Lottery Operator. You will lead the comprehensive assessment of Operator performance, manage risk, and support the provision of assurance to key stakeholders.
The role is varied and includes assessing and managing commercial projects, along with managing internal and complex external stakeholder relationships. You will be part of a team that regulates the National Lottery operator to help ensure billions are returned to charities and society every year.
- Civil Service Pension, with 28.97% employer contribution
- 26 days holiday, rising to 29 days after two years service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days' annual leave)
- Flexible working & family friendly policies, including compressed hours
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
Key Responsibilities:
- Overseeing the monitoring and management of the performance of the National Lottery Operator, in line with an outcomes-focused Licence
- Leading the review and evaluation of regular proposals and reports, as provided or made available by the Operator, and requesting further data or information as necessary to assess Operator performance and achievement of outcomes
- Overseeing horizon scanning work to monitor trends, themes and policy developments and identify areas of best practice, to inform an assessment of Operator performance
- Managing members of the National Lottery Performance team, delivering continuous improvement, managing performance issues in a timely manner, identifying underlying problems and their causes, and initiating and supervising work to address them
- Effectively managing internal stakeholder relationships, fostering collaboration to improve the regulation of the National Lottery, including with the Gambling Commission Compliance team
- Experience in undertaking and communicating complex analysis and providing insight, helping teams apply a range of techniques to analyse data and provide insights, and presenting compelling findings that provide tactical and strategic recommendations and inform decision-making
- Experience in performance measurement, leading the development of performance measurement frameworks with a deep understanding of business goals/strategic objectives and how to turn these into tangible performance measures
- Experience in risk identification and management, with the ability to evaluate, manage and escalate risks and make evidence and risk-based decisions and legally robust recommendations
- Experience in a regulated sector, working with a regulator or regulated company, and of regulatory best practice
- Proven ability to lead, plan and manage the delivery of workstreams and projects to agreed outcomes, deadlines and budgets
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected.
To apply for this position, please see the Gambling Commission careers website. Instead, application questions will ask you to provide evidence of how your personal skills, qualities and experience match the essential criteria for the role.
The selection process for this vacancy will comprise a remote (MS Teams) interview consisting of competency and technical questions. The closing date for this role is midnight on Sunday 28th June 2026. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.
Performance Senior Manager employer: The Gambling Commission
The Gambling Commission is an excellent employer, offering a supportive and inclusive work culture that values diversity and employee contributions. With a strong commitment to professional development, employees benefit from flexible working arrangements, generous holiday allowances, and a robust pension scheme, all while playing a crucial role in ensuring the integrity of the National Lottery and its positive impact on society.
