At a Glance
- Tasks: Provide 2nd line IT support and resolve software and hardware issues.
- Company: Join a dynamic ICT team in a fast-paced environment.
- Benefits: Enjoy a competitive salary, generous holiday, and a Civil Service Pension.
- Other info: Flexible working options and a collaborative, people-focused culture.
- Why this job: Make a real difference by delivering quality ICT solutions to users.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 27500 - 27500 £ per year.
Department: Digital and Technology
Location: Predominantly Birmingham office with home working by prior agreement
Contract: Permanent
Hours: Full-time (37 hours per week) to provide Helpdesk cover from 8am-6pm on working rotor
Salary: £27,500 per annum
The role: You will work with a multidisciplinary Information and Communication Technology (ICT) team in a fast-paced environment to deliver quality products that meet the organisational and user needs.
The team: This team is responsible for the ongoing delivery of software and hardware to the organisation and its users. This is a fast-paced, evolving environment that enables smooth delivery of ICT solutions.
Our offer to you:
- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days annual leave)
- Flexible working family-friendly policies
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture
Your responsibilities:
- Investigate and resolve 2nd line IT calls (software and hardware), offering technical assistance, keeping end users informed of progress and escalating major issues.
Desktop Support Engineer employer: The Gambling Commission
The Gambling Commission is an excellent employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With a strong commitment to diversity and inclusion, employees benefit from flexible working arrangements, generous holiday allowances, and a robust pension scheme, all while contributing to meaningful regulatory work in Birmingham's vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Gambling Commission values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Gambling Commission might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Gambling Commission!
✨Direct Apply to The Gambling Commission
Let's not forget to apply directly through the The Gambling Commission website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Gambling Commission.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Gambling Commission. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Gambling Commission
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
