At a Glance
- Tasks: Lead a team to disrupt illegal online gambling markets and improve operational processes.
- Company: Join the Gambling Commission, a key player in regulating UK gambling activities.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and a Civil Service Pension.
- Other info: Diverse workplace culture with opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and data analytics, with strong IT skills.
The predicted salary is between 38500 - 38500 £ per year.
The Illegal Markets Disruption Manager is responsible for the day-to-day management of a team of Assistant Caseworker Investigators delivering disruption activity at scale against illegal online gambling markets. The role focuses on supervising delivery, managing data and reporting outputs, and supporting the continuous improvement of operational processes.
The postholder will work in a fast-paced enforcement environment, supporting disruption activity across websites, apps and social media platforms, and working closely with colleagues across enforcement and investigations.
Our offer to you:
- Civil Service Pension, with 28.97% employer contribution
- 26 days holiday, rising to 29 days after two years service
- Holiday purchase scheme (option to buy up to five extra days' annual leave)
- Flexible working & family-friendly policies
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture
Your responsibilities:
- Line manage and support a core team of Assistant Caseworker Investigators delivering illegal market disruption activity, allocating work, setting priorities and monitoring progress to ensure delivery against agreed expectations
- Provide coaching, feedback and practical support to develop team capability and maintain quality standards, addressing day-to-day performance promptly and escalating concerns where necessary
- Identify opportunities to improve or extend disruption activity and escalate ideas for development
- Continue to support the use of automation and the issuing of cease and desist notices to illegal market operators
- Identify test purchasing opportunities and recurring themes or risks emerging from disruption activity
- Lead on routine data gathering relating to disruption activity and ensure accurate record keeping by the team, maintaining oversight to ensure information is complete
- Produce regular statistical reports and data packs demonstrating progress against agreed key performance indicators
- Attend meetings with industry, key partners, law enforcement agencies and third parties as required, representing the teams work and supporting the Commissions approach to illegal markets disruption
- Work collaboratively with internal teams and stakeholders to support shared objectives, applying appropriate judgement with an understanding of how the teams work contributes to wider enforcement activity
- Support the development and maintenance of process maps, workflows and guidance notes to support consistent team delivery
- Ensure team activity is carried out lawfully, proportionately and in line with policies and procedures, identifying and escalating operational risks in line with agreed governance arrangements
- Maintain awareness of relevant changes in legislation, policy or guidance and communicate updates to team members as needed
What we're looking for:
- Experience and confidence line managing or supervising staff in an operational role including dealing with routine people management issues, allocating work, monitor performance and manage competing priorities in a fast-paced environment
- Experience working within a data analytics, intelligence, or enforcement environment, with the skills to identify trends, evaluate programme risks, and translate complex data into actionable operational insights for disruption activities
- Knowledge of the remote gambling sector including promotion and advertising tactics
- Strong IT skills, with working knowledge of Excel, PowerBI reporting and experience gathering, managing and assuring operational data
- Clear and confident verbal and written communication skills, including an ability to produce routine performance reports using standard tools (e.g. spreadsheets, dashboards)
Desirable criteria:
- Experience in a regulatory, enforcement, compliance or investigative environment
- Basic understanding of online platforms, websites, apps or social media environments
- Experience supporting small process improvements or workflow changes
- Some exposure to stakeholder or partner engagement (e.g. industry, public bodies or enforcement agencies)
- Familiarity with illegal or non-compliant online activity
Your application:
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. To apply for this position, please see the Gambling Commission careers website.
Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be declined. The closing date for this role is midnight on Sunday 26th July 2026. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
About us:
The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR).
Market Manager (Permanent) in Birmingham employer: The Gambling Commission
The Gambling Commission is an excellent employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With a strong commitment to diversity and inclusion, employees benefit from flexible working arrangements, generous holiday allowances, and a robust pension scheme, all while contributing to meaningful regulatory work in Birmingham's vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Market Manager (Permanent) in Birmingham
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like The Gambling Commission looking for candidates who are engaged and informed.
We think you need these skills to ace Market Manager (Permanent) in Birmingham
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at The Gambling Commission. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at The Gambling Commission
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with The Gambling Commission’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
