At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot software and hardware issues.
- Company: Join the Gambling Commission, a leader in regulating fair gambling in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and a Civil Service Pension.
- Other info: Flexible working options and a collaborative culture await you!
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience with Windows 11, Microsoft Office 365, and troubleshooting various devices.
Department: Digital and Technology
Location: Predominantly Birmingham office with home working by prior agreement
Contract: Permanent
Hours: Full-time (37 hours per week) to provide Helpdesk cover from 8am-6pm on working rotor
Salary: £27,500 per annum
The role: You will work with a multidisciplinary Information and Communication Technology (ICT) team in a fast-paced environment to deliver quality products that meet the organisational and user needs.
The team: This team is responsible for the ongoing delivery of software and hardware to the organisation and its users. This is a fast-paced, evolving environment that enables smooth delivery of ICT solutions.
Our offer to you:
- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days annual leave)
- Flexible working & family-friendly policies.
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture
Your responsibilities:
- Investigate and resolve 2nd line IT calls (software and hardware), offering technical assistance, keeping end users informed of progress and escalating major issues that affect the wider organisation
- Write and maintain ICT guidance ensuring that it is relevant and up to date for various audiences (ICT colleagues and Commission employees)
- Ensure that any ICT support carried out meets the operational requirements of the Commission and adheres to the Commission’s business continuity and security accreditation arrangements
- Work constructively to build effective relationships to reach mutually beneficial solutions whilst engaging with colleagues and stakeholders to resolve IT queries efficiently. You will also operate in an indirectly supervised environment where minor changes to ICT systems are made
- Work in a fast-paced, evolving environment and adopt a flexible approach to enable smooth delivery of ICT solutions
What we’re looking for:
Essential criteria:
- Able to provide administrative support and troubleshoot Windows 11 and IOS Operating Systems.
- Experience and working knowledge of supporting Microsoft Office 365 suite, SharePoint, OneDrive, Active Directory/AAD, Intune, Entra, Adobe Creative Cloud suite, IBM products, and other ICT software applications.
- Have demonstrable working experience of enrolling, administering, configuring and troubleshooting Microsoft Surface laptops, Apple iPhones and iPads.
- Able to manage and deliver a range of different duties in a fast-paced environment with conflicting deadlines and levels of priority effectively.
- Experience and working knowledge of ICT hardware including supporting, administering and maintaining Microsoft Surface Tablets and Surface Hubs through Microsoft Entra.
Desirable criteria:
- Awareness of emerging technology solutions and proactivity in sharing the potential benefits of technology developments across the team/organisation.
- Experience with Microsoft PowerShell scripting.
- Exposure to TOPDesk Incident Management System.
- Experience with Microsoft Purview
Your application: We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.
To apply for this position, please see the Gambling Commission careers website. The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Please see our candidate guidance for more information on appropriate and inappropriate use.
The selection process for this vacancy will comprise an in-person interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.
The closing date for this role is midnight on Sunday 9th August 2026. Interviews are expected to be held the week commencing 17th August 2026. Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
About us: The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.
We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration. Please apply if you want to be part of an organisation that is a force for good.
Desktop Support Engineer in Birmingham employer: The Gambling Commission
The Gambling Commission is an excellent employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With a strong commitment to diversity and inclusion, employees benefit from flexible working arrangements, generous holiday allowances, and a robust pension scheme, all while contributing to meaningful regulatory work in Birmingham's vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Gambling Commission values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Gambling Commission might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Gambling Commission!
✨Direct Apply to The Gambling Commission
Let's not forget to apply directly through the The Gambling Commission website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Gambling Commission.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Gambling Commission. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Gambling Commission
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
