At a Glance
- Tasks: Lead daily operations and structure of a vibrant restaurant business.
- Company: Join a dynamic hospitality team focused on growth and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and free food perks.
- Other info: Ideal for those seeking responsibility and career growth opportunities.
- Why this job: Take charge and make a real impact in a fast-paced environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 53352 £ per year.
We are looking for an experienced Hospitality Operations & Growth Manager to help stabilise, structure, and grow a live restaurant business. This is a hands-on, on-site role for someone who understands how hospitality actually works — people, systems, standards, customers, and commercial reality. You will be stepping into a role that currently sits with the founder and helping professionalise, organise, and scale the business. This is not a remote role and not a junior marketing position.
What The Role Involves
- You will take ownership of the day-to-day running and structure of the business, working closely with the owner.
Key Responsibilities Include
- Overseeing daily operations, standards, and service consistency
- Managing and supporting FOH, kitchen leads, and support staff
- Bringing structure to: rotas, staff accountability, service flow, communication
- Helping set clear weekly and monthly goals across operations and sales
- Ensuring operational discipline around: bookings, customer experience, repeat visits, local promotions
- Working alongside content and social media support to ensure execution, not just ideas
- Using basic performance data (sales, bookings, footfall, promotions) to guide decisions
- Liaising with and managing: marketing or social media agencies, designers / printers, external suppliers and partners
- Supporting compliance, hygiene, food safety, and operational standards
- Acting as the main operational point of contact when the owner steps back
You do not need to design posts or edit videos — but you must understand how marketing, promotions, and local engagement work in hospitality and be able to manage people or agencies delivering them.
What We’re Looking For
- Proven experience in hospitality operations, restaurant management, or food-led venues
- Comfortable being on-site in a fast-moving environment
- Strong leadership and organisational skills
- Commercial mindset — understands margins, staffing costs, footfall, and reality
- Confident working independently and making decisions
- Able to bring order to chaos, not add to it
- Calm under pressure and respected by teams
Experience with marketing, analytics, digital tools, or systems is useful — but practical judgement and leadership matter more than certificates.
Important Notes (Please Read)
- This role requires regular on-site presence in Hatfield
- We are building systems and structure, not hiring a “title”
- This role suits someone who wants responsibility, not just tasks
- Salary and working pattern discussed based on experience and availability
- Ideal for someone who wants to help take a business to the next level, not just maintain it
Job Details
- Job Types: Full-time, Part-time, Temporary
- Contract Length: 12 months
- Work Location: In person
- Pay: £30,000.00-£53,352.65 per year
- Expected hours: 16 – 40 per week
Benefits
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Store discount
Sumac & Saffron Hospitality Operations & Growth Manager employer: The Galleria Hatfield
At Sumac & Saffron, we pride ourselves on fostering a dynamic and supportive work environment that empowers our team members to take ownership of their roles. Located in Hatfield, we offer competitive salaries, flexible working patterns, and a range of benefits including discounted meals and a company pension, making it an ideal place for those looking to grow within the hospitality industry. Join us to not only stabilise and structure our operations but also to play a pivotal role in scaling our vibrant restaurant business.
StudySmarter Expert Advice🤫
We think this is how you could land Sumac & Saffron Hospitality Operations & Growth Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Galleria Hatfield. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Galleria Hatfield
Don't be shy about reaching out to The Galleria Hatfield directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sumac & Saffron Hospitality Operations & Growth Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Galleria Hatfield and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Galleria Hatfield
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
