At a Glance
- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: The Gainsborough Bath Spa, a luxurious hotel with historic charm.
- Benefits: Competitive salary, training opportunities, and a vibrant work environment.
- Other info: Be part of a unique culture focused on five-star service and memorable experiences.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
The Gainsborough Bath Spa is looking for a Front Office Manager. You will lead and inspire the Front Office team, overseeing recruitment, training and scheduling while ensuring seamless arrivals, departures and billing. You'll deliver exceptional guest experiences - managing VIPs, resolving issues with professionalism, and stepping confidently into leadership during critical situations. You will have experience maintaining strict financial controls, accurate cash handling and operational excellence across all front desk systems.
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
Our Culture: At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Front Office Manager employer: The Gainsborough
The Gainsborough Bath Spa is an exceptional employer, offering a unique opportunity to lead a dedicated Front Office team in a luxurious setting steeped in history. With a commitment to employee growth and a culture that prioritises exceptional service, you will thrive in an environment that values professionalism and teamwork. Located in the heart of Bath, our hotel not only provides a stunning backdrop for your career but also offers access to exclusive benefits and a supportive work atmosphere that encourages personal and professional development.
