At a Glance
- Tasks: Ensure guests have a relaxing experience and manage their journey around the spa.
- Company: Join the luxurious Gainsborough Bath Spa, part of Small Luxury Hotels of the World.
- Benefits: Enjoy service charge sharing, referral bonuses, and generous holiday allowances.
- Other info: Access to training, health benefits, and exclusive perks like spa passes.
- Why this job: Be part of a team that creates memorable experiences in a stunning historic setting.
- Qualifications: Customer-focused with a warm personality and excellent presentation skills.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking for a customer focused and engaging Spa Concierge who is hugely customer centric and takes pride in ensuring guests of the spa have an enjoyable and relaxing experience. The role would include managing the guest’s journey around the Spa and maintaining the ambience in the pool areas. You’ll have an eye for helping our guests make the most of their experience in our thermal spa. We’re looking for a Spa Concierge who understands the value of excellent customer service and can provide a first-class service to all our guests. The ideal candidate will have a warm, welcoming, and friendly personality and exceptional standard of personal presentation. Please note, this role includes daytime, evening, and weekend shifts.
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Spa Concierge employer: The Gainsborough Bath Spa
At The Gainsborough Bath Spa, we pride ourselves on fostering a warm and welcoming work environment that prioritises exceptional customer service and employee wellbeing. Located in the historic heart of Bath, our luxurious hotel offers not only competitive benefits such as generous holiday allowances and career development opportunities but also a unique chance to be part of a prestigious team dedicated to creating memorable experiences for our guests. Join us to enjoy a fulfilling career where your contributions are recognised and rewarded, all while working in a stunning setting steeped in history.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes The Gainsborough Bath Spa unique. Understanding their commitment to exceptional service will help you connect with the team and show that you're a perfect fit.
✨Tip Number 2
Practice your customer service scenarios! As a Spa Concierge, you'll need to handle various guest situations. Think about how you'd create a relaxing experience for guests and be ready to share those ideas during your chat with us.
✨Tip Number 3
Dress to impress! Since personal presentation is key in this role, make sure you look polished and professional for your interview. It shows that you take pride in your appearance, just like we do at The Gainsborough Bath Spa.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Spa Concierge
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past, so share those stories that showcase your warm and friendly personality!
Keep It Professional Yet Personal:While we love a bit of personality, remember to maintain a professional tone. Use clear language and ensure your presentation is top-notch, just like the service we provide at The Gainsborough Bath Spa.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Spa Concierge role. We’re looking for someone who understands our unique culture and can contribute to it.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at The Gainsborough Bath Spa
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's offerings and services. Understand the treatments available and the overall guest experience. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or created memorable experiences. This will highlight your customer-centric approach, which is crucial for a Spa Concierge.
✨Dress to Impress
Given the emphasis on personal presentation, ensure you dress smartly and appropriately for the interview. A polished appearance reflects your understanding of the spa's luxurious environment and shows that you take pride in your professional image.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the spa's culture, team dynamics, or how they measure guest satisfaction. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.
