At a Glance
- Tasks: Ensure guests have a relaxing experience and manage their journey around the spa.
- Company: Join the luxurious Gainsborough Bath Spa, part of Small Luxury Hotels of the World.
- Benefits: Enjoy service charge sharing, referral bonuses, and generous holiday allowances.
- Other info: Access to training, health benefits, and exclusive perks like spa passes.
- Why this job: Be part of a team that creates memorable experiences in a stunning spa environment.
- Qualifications: Customer-focused with a warm personality and excellent presentation skills.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a customer focused and engaging Spa Concierge who is hugely customer centric and takes pride in ensuring guests of the spa have an enjoyable and relaxing experience. The role would include managing the guest’s journey around the Spa and maintaining the ambience in the pool areas. You’ll have an eye for helping our guests make the most of their experience in our thermal spa. We’re looking for a Spa Concierge who understands the value of excellent customer service and can provide a first-class service to all our guests. The ideal candidate will have a warm, welcoming, and friendly personality and exceptional standard of personal presentation. Please note, this role includes daytime, evening, and weekend shifts.
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Spa Concierge in Somerset employer: The Gainsborough Bath Spa
At The Gainsborough Bath Spa, we pride ourselves on fostering a warm and welcoming work environment that prioritises exceptional customer service and employee wellbeing. As part of the prestigious Small Luxury Hotels of the World collection, our team enjoys generous benefits including a share of service charge, career development opportunities, and exclusive perks such as complimentary spa passes. Located in the historic heart of Bath, working with us means being part of a unique culture that values your contributions and supports your growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge in Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Gainsborough Bath Spa's website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your customer service scenarios! As a Spa Concierge, you'll need to handle various guest situations. Think about how you'd respond to different requests or complaints, and practice those responses. This will help you feel more confident during the interview.
✨Tip Number 3
Dress to impress! Since personal presentation is key for this role, make sure you look polished and professional for your interview. A warm smile and friendly attitude will go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and really want to be part of our amazing team at The Gainsborough Bath Spa.
We think you need these skills to ace Spa Concierge in Somerset
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your friendly and engaging personality.
Keep It Personal:We love a warm and welcoming vibe, so let your personality shine through in your application. Use a conversational tone and don’t be afraid to show us who you are – we’re looking for someone who can connect with our guests!
Tailor Your Application:Make sure to tailor your application to the Spa Concierge role. Mention your understanding of the spa environment and how you can contribute to creating a relaxing atmosphere for our guests. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at The Gainsborough Bath Spa
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's offerings and services. Understand the treatments available and the overall guest experience. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you resolved issues or created memorable experiences. This will illustrate your customer-centric approach and align with the spa's commitment to excellent service.
✨Dress to Impress
As a Spa Concierge, personal presentation is key. Dress smartly and ensure your grooming reflects the luxurious environment of the spa. This not only shows respect for the interview process but also gives a glimpse of how you would represent the spa to guests.
✨Embrace the Warmth
During the interview, let your friendly personality shine through. Practice being warm and welcoming, as this is crucial for the role. Engage with your interviewers, smile, and maintain eye contact to convey your enthusiasm for creating a relaxing atmosphere for guests.
